[Hiring] Call Center Nurse RN @UnitedHealth Group

Role Description

This is a full-time position. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Provides patient education, individualized care and care coordination for patients receiving diabetes services from the call center environment and according to Optum policies and procedures, scope of practice and certification.
• Respect each patient’s rights during the provision of care or service and conduct business in an ethical manner.
• Positively represent the company to both internal and external customers maintaining a professional and courteous manner at all times.
• Uphold the Optum OB Homecare core values in the conduct of work.
• Educate patients and families with a systematic approach, promoting patient understanding of treatment and services, health status, coping ability and patient/family involvement in the continuum of care or service.
• Initiate the plan of treatment/care pathway based upon the analysis of information obtained and within scope of practice and certification.
• Provide services according to Optum policies and procedures and prescriber plan of treatment.
• Individualize patient assessments based on care/services provided and patient need.
• Coordinates care with the patient services centers, pharmacists and other health professionals to promote the continuum of care or service.
• Accurately communicate in timely manner patient status information to prescribing physician and provide necessary clinical information to Optum pharmacists and/or other healthcare professional as necessary.
• Modify the plan of care, as appropriate, based upon reassessment, change in prescriber orders, the patient’s need for further care or services and the achievement of identified goals within scope of practice and certification.
• Ensure interventions respect and encourage the patient’s ability to make choices.
• Provide care and services to assigned caseload in an efficient, organized manner.
• Maintain flexibility in assignments and scheduling as priorities may change throughout the course of the workday.
• Complete clinical record documentation per Optum policies in a timely, complete and accurate manner.
• Provide clinical support relative to diabetes services to key physicians/hospitals through personal contacts and in services, as directed.
• Maintain competency on diabetes services according to Optum policies.
• Maintain competency in the appropriate use of the computerized clinical system.
• Participate in all required continuing education, staff meetings, competency training and assessments.
• Maintain all other personnel requirements as outlined per Optum policies.
• Assist in clinical and field educator hiring, education and orientation as directed.
• Participate in continuously measuring, assessing and improving performance of clinical and other processes within the center.
• Assumes on-call responsibility as assigned.
• Participate in holiday and weekend schedule as assigned.
• Emergency preparedness plan may require after hours opening of the diabetes patient services centers to manage patient needs.

Qualifications

• Unrestricted RN license in a compact state.
• Antepartum Nursing.
• Evidence of independent practice in delivering nursing care.
• Registered Nurse with current nursing license.
• 1+ years of Obstetrical nursing.
• Basic computer functionality including the use of the computerized clinical system, internet and intranet and email systems agency requirements and the managed care industry.

Requirements

• BSN (Preferred).
• 3+ years of Obstetrical Nursing (Preferred).
• Proven excellent written and verbal communication skills (Preferred).
• Proven ability to obtain License in multiple states (Preferred).
• Proven ability to document patient care clearly and accurately (Preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment.