[Hiring] Phone Triage Registered Nurse @InnovAge

Role Description

The Phone Triage Registered Nurse provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holidays, and weekends in accordance with InnovAge policies and protocols. The Phone Triage RN works in collaboration with the PACE center staff. This role provides nursing support to the participants, caregivers, and staff after hours via phone and communicates with the provider on call.

• Provides clinical guidance and education to the participant, family, and caregivers as needed.
• Responsible for facility transition planning when on call in cooperation with the clinic team.
• Collaborates with Clinic Team to deliver exceptional patient care which is participant-focused, proactive, compassionate, and effective.
• Triages participant, caregiver, and facility phone calls to assess, determine priority of care, and routes accordingly.
• Routes emergent and urgent condition calls appropriately.
• Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record.
• Provides health teaching on medical conditions to participants and their families on an individual basis.
• Communicates with center staff to ensure appropriate handoff when changing shifts and/or rotations of call.
• Demonstrates assessment ability by applying standards of practice as it relates to the patient population served.
• Demonstrates the ability to develop a comprehensive assessment of the patient's needs.
• Ability to make an appropriate analysis of calls and initiate appropriate intervention/triage when necessary.
• Demonstrates ability to handle on-call assessments and triage clients appropriately.
• Recognizes and reports variances and provides resolutions in process improvement and quality improvement for the patient.
• Demonstrates flexibility and assures patients receive consistent, competent, and ethical care.
• Addresses customer’s needs, regardless of assignment, within a timely manner.
• Completes required continuing education classes applicable to related services in a timely manner and stays current.
• Participates in clinical team huddles virtually as required.

Qualifications

• Associate degree in nursing
• Current California AND Compact Registered Nurses License
• High-speed Internet access

Requirements

• Bachelor’s degree in nursing (preferred)
• Certification as a Gerontological Nurse (preferred)
• Three years of health care experience with emphasis in geriatrics (preferred)
• Bi-lingual (preferred)

Benefits

• Medical/dental/vision insurance
• Short and long-term disability
• Life insurance and AD&D
• Supplemental life insurance
• Flexible spending accounts
• 401(k) savings
• Paid time off
• Company-paid holidays