[Hiring] Patient Access Implementation and Optimization Specialist @Intuitive Health

Role Description

The Patient Access Implementation and Optimization Specialist serves as an execution-focused leader supporting patient access operations across new and existing Intuitive Health sites. This role leads on-site implementation training and supports new facility openings and transitions. The Specialist also creates and executes process improvement initiatives to improve point-of-service collections and increase the efficiency and accuracy of the registration process.

The Specialist partners directly with frontline staff and site leadership to:

• Implement standardized registration, financial, and regulatory workflows.
• Monitor early performance indicators.
• Address operational gaps through structured action plans.

This position reports to the Director of Patient Access Optimization and Implementation and plays a key role in execution, stabilization, and continuous improvement initiatives enterprise wide.

Qualifications

• Deep understanding of emergency department patient access operations.
• Strong awareness of how front-end registration practices influence billing outcomes and operational performance.
• Ability to assess issues quickly and determine practical next steps in fast-moving clinical settings.
• Strong presentation and public speaking skills.
• Experience working within standardized operational models.
• Comfort navigating performance conversations with frontline staff and site leadership.
• Ability to build trust with teams while reinforcing expectations.
• Strong attention to detail related to registration quality and compliance requirements.
• Experience working within an electronic medical record environment; Epic experience preferred.
• Self-directed, organized, and comfortable working independently across multiple sites.
• Ability to recognize trends across sites and elevate recurring workflow or performance concerns.

Requirements

• High School Diploma or GED required.
• College degree preferred.
• Minimum of 3 years of patient access experience in a freestanding or satellite emergency department or traditional emergency department required.
• Familiarity with registration processes and front-end workflows within an emergency department environment.
• Familiarity with financial and regulatory requirements relevant to patient access operations.
• Experience supporting registration accuracy, eligibility workflows, and point-of-service collections.
• Experience working within an electronic medical record environment required; Epic experience preferred.
• Ability to work effectively with frontline staff and leadership in fast-paced clinical environments.

Company Description

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.