[Hiring] Pharmacy Technician / Clinical Assistant @Kodiak Community Health Center

Role Description

Under the direct or remote supervision of the Quality Assurance (QA) Manager or Clinical Manager, the Pharmacy Clinical Assistant assists with day-to-day activities in the pharmacy or clinical duties. This position will also be required to work with the pharmacist, clinical staff, and other CHC staff to assist in the provision of quality primary medical services.

Essential Job Functions

• Acts as a member of the KCHC Healthcare Team in the provision of health services to individuals, families, and/or their communities.
• Works collaboratively with patients and their caregivers, as well as with other members of the KCHC Healthcare Team to accomplish shared goals.

Primary Functions:

• Provide customer service to patients dropping off or picking up prescription orders.
• Enter and process prescription orders into the computer and consult with pharmacist as needed.
• Retrieve, count, and set up orders to support the work of the pharmacist.
• Create a profile of the patient’s health and insurance information in the computer system and update patient profiles as needed.
• Answer and effectively respond to phone calls.
• Assist the pharmacist and other medical staff, under direct or remote supervision, in the practice of pharmacy in accordance with local, state, and federal regulations and Agency policy and protocols.
• Communicate with insurance carriers to obtain payment for prescription claims and troubleshoot insurance coverage issues to ensure resolution.
• Receive inventory, stock shelves, rotate stock, and verify all associated documentation.
• Prepare pharmacy inventory, order medications, and other supplies as needed.
• Conduct end-of-month inventory, remove and dispose of any expired stock per Agency policy/protocol/procedures.
• Communicate with medical staff to obtain refill authorization and refer patients for appointments as necessary.
• Closely follow all policies and procedures pertaining to operating a 340B pharmacy.
• Operate cash drawer at point of sale.
• Help with record-keeping requirements of the pharmacy.
• Communicate and work closely with pharmacists to provide safe, efficient, and accurate care to all patients.
• Comply with CHC Standards of Conduct, Code of Conduct, and Corporate Compliance.
• Ensure the pharmacy facilities are upkept and that the pharmacy is clean, at appropriate temperature, and secure at all times.
• Performs other related duties, as assigned, that support the overall mission and vision of Kodiak Community Health Center.

Secondary Functions:

• Assists KCHC medical providers with patient examinations and procedures, as directed, when serving as a float Medical Assistant.
• Accurately obtains and documents patient history, vital signs, and other relevant information on appropriate forms when functioning as a float Medical Assistant.
• Performs venipuncture, urinalysis, and other laboratory procedures for which competency has been demonstrated, as requested by KCHC medical staff, when serving as a float Medical Assistant.
• Consistently adheres to established standards, policies, and procedures in providing patient care.
• Restocks exam rooms and equipment weekly when functioning as a float Medical Assistant.
• Cleans exam rooms after each use when serving as a float Medical Assistant.
• Maintains sharps containers when functioning as a float Medical Assistant.
• Empties shred bins nightly when serving as a float Medical Assistant.
• Administers vaccines in accordance with current CDC guidelines and documents appropriately; administers injectable medications as directed by a KCHC provider and documents accordingly when functioning as a float Medical Assistant.
• Performs all Medical Assistant duties and quality control checks related to the KCHC Immunization Program, including ordering, stocking, monitoring, and other assigned responsibilities, when serving as a float Medical Assistant.
• Performs and maintains provider chart checks and all associated documentation (e.g., ACOG monitoring) to ensure comprehensive patient care when serving as a float Medical Assistant.
• Assist in training new employees.
• Perform scope duties as assigned.
• Understand role in Disaster Plan and that safety is a condition of employment.

Qualifications

• High school diploma or equivalent.
• Two or more years experience as a Pharmacy Technician in an outpatient setting preferred.
• Extensive working knowledge of the EPIC EMR system, DRX computer software, and knowledge of Microsoft programs.
• Must have current certification or obtain certification as a Pharmacy Technician upon hire.
• Extensive knowledge of medication brand and generic names.
• Solid knowledge of medical terminology demonstrated by completion of secondary educational courses or significant on-the-job training.
• Proficient in calculations as pertaining to medication dosages.
• Knowledge of insurance contracts including private, Medicare, Medicaid, and sliding fee as related to coverage of medications.
• Above average computer skills to operate and/or learn CHC’s current EMR/EHR system and medication ordering/tracking systems.
• Ability to be physically active for long periods of time to ensure patient care and safety.
• Ability to effectively communicate, verbally and in writing, with all levels of staff personnel.
• Team-oriented and able to work collaboratively with staff.
• Ability to maintain strict confidentiality with sensitive medical information.
• Demonstrates complete understanding and responds effectively with sensitivity to special populations served by KCHC.
• Regular attendance and punctuality is expected and required.
• Must be able to read, write, and speak English.