[Hiring] Clinical Programs Pharmacy Technician @Humana

Role Description

As a remote Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will accomplish programs developed to improve overall health outcomes, focusing on prescription drugs and medication therapy.

• Make outbound and take inbound calls communicating with Humana members.
• Collect medication history information.
• Prepare members for a comprehensive medication review.
• Help guide prescription drug optimization in cases where patients are taking multiple medications.
• Help create health awareness with patients through Rx Education and targeted quarterly campaigns.
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.

Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.
• Applied knowledge of insurance processing, customer service or call center processes.
• Must have a designated work area with a door that locks.
• Associate's degree or equivalent work experience.
• Mail order or retail pharmacy experience.
• Speak both English and Spanish fluently.
• Previous call center experience or in a pharmacy setting.
• Capability in problem resolution and supporting team-based resolutions.

Requirements

• Must work any hours Monday-Friday between 8:00am-7:00pm EST. Holidays/weekends and overtime when applicable.
• You must be on time, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
• You must be willing to remain in this position and campaign for a minimum period of twelve (12) months.
• This appraisal period of your employment is critical to your success as an employee. It is essential that you don't miss any time in the first 90 days, unless approved by leaders.
• If you incur four (4) unapproved instances, including absences, tardiness, and early departure, Humana may terminate your employment.

Benefits

• Earn a $1,500 hiring bonus (50% at 90 days and 50% at 180 days; applicable to external candidates only).
• Humana provides medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Scheduled Weekly Hours

40

Pay Range

$40,000 - $52,300 per year

Work at Home Requirements

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.