[Hiring] Pharmacy Technician Go Live Support @CereCore

Role Description

As a Pharmacy Technician Go Live Support Team member, you will play a critical role in the successful deployment and integration of MEDITECH Expanse EHR systems within HCA healthcare organizations. This dynamic position involves travel and collaboration with diverse teams to ensure seamless implementation and user adoption. You will receive comprehensive training and support to become proficient in MEDITECH functionality and provide at-the-elbow support during go-live phases.

This role is ideal for pharmacy technicians with strong inpatient operational workflow experience, end-user support capabilities, and experience working within electronic health record (EHR) environments.

• Collaborate with project teams to provide onsite go-live support for MEDITECH Expanse implementation projects across healthcare facilities.
• Participate in workflow decisions and trainings.
• Offer at-the-elbow support during go-live phases to assist users with system navigation, troubleshooting, and workflow optimization.
• Support pharmacists, pharmacy technicians, nurses, and other clinical end users with medication-related workflows within the EHR.
• Assist with issue triage, escalation, and resolution during activation events.
• Collaborate with internal teams to address technical issues and optimize system performance.
• Document issues and resolutions in a clear and concise manner.
• Participate in continuous learning and development to stay updated on MEDITECH advancements and industry trends.
• Provide support related to inpatient pharmacy workflows, including medication distribution processes, IV workflows, and automated dispensing systems.
• Support adoption and stabilization efforts during high-volume go-live periods, including day, evening, or night shift coverage as needed.

Qualifications

• Active U.S.-based Pharmacy Technician certification/license in good standing, if required by state regulations.
• Recent inpatient pharmacy technician experience required.
• Hands-on experience with inpatient pharmacy workflows, including:
• Medication distribution and medication workflows
• IV compounding and IV workflow processes
• Automated dispensing systems (e.g., Pyxis or similar technologies)
• Prior experience working within an Electronic Health Record (EHR) environment required.
• MEDITECH experience preferred but not required.
• Prior EHR implementation support experience preferred.
• Ability to provide go-live support activities, including at-the-elbow support, issue triage, and end-user guidance.
• Availability to work night shifts during go-live events.
• Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with clients and team members.
• Willingness to travel extensively to client sites nationwide.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Flexibility and adaptability to meet changing project requirements and deadlines.

Education

• Active U.S.-based Pharmacy Technician license, registration, and/or certification in good standing, as required by applicable state regulations.
• National Pharmacy Technician Certification (CPhT) preferred.