[Hiring] Pharmacy Technician @NTT DATA

Role Description

NTT DATA Services currently seeks Pharmacy Technicians (Prior Authorizations-Call Center) to join our team remotely.

• The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc., providing professional and courteous phone assistance to all callers through the criteria-based prior authorization process.
• Maintains complete, timely, and accurate documentation of reviews.
• Transfers all clinical questions, escalations, and judgment calls to the pharmacist team.
• Assists with other duties as needed, including but not limited to:
  • Outbound calls
  • Reviewing and processing Prior Auth’s received via fax and ePA
  • Monitoring and responding to inquiries via department mailboxes
  • Other duties as assigned by the leadership team

Hours are Mon-Fri 11a-11p (8.5 hr shift with 30 min lunch) CST; Training M-F for approx. 5 weeks, 8AM-4:30PM CST.

Qualifications

• High-Volume Healthcare Call Center Experience
• Minimum 1 year of inbound call center experience
• Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
• Strong customer service and communication skills
• Pharmacy Technician Experience / Knowledge
• Pharmacy Technician experience strongly preferred
• Education: High School Diploma/GED

Benefits

• Medical, dental, and vision insurance
• Flexible spending or health savings account
• Life and AD&D insurance
• Short-and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits