[Hiring] Pharmacy Technician I @NTT DATA

Role Description

The Pharmacy Technician I – Prior Authorization provides professional and courteous support to members, healthcare providers, pharmacies, and other callers throughout the prior authorization process.

• Handle high-volume inbound calls from members, providers, pharmacies, and other customers.
• Assist callers with the criteria-based prior authorization process while providing excellent customer service.
• Maintain complete, timely, and accurate documentation of prior authorization reviews.
• Review and process prior authorization requests received through fax, electronic portals, and other channels.
• Escalate clinical questions, judgment calls, and appropriate inquiries to the pharmacist team.
• Communicate with internal teams regarding prior authorization status and determinations.
• Monitor and respond to inquiries received through department mailboxes.
• Perform outbound calls and other administrative support duties as needed.
• Follow departmental, company, state, and federal requirements when processing information.

Qualifications

• Verifiable High School Diploma or GED
• Minimum 1 year of customer service experience in a high-volume call center environment with strong written and verbal customer service and communication skills.
• Minimum 1 year of proficiency with Microsoft Outlook and Teams with strong computer, data entry, multitasking, and documentation skills.
• Ability to work the assigned schedule following training, including potential weekend requirements.

Requirements

• Previous experience in healthcare, insurance, pharmacy benefits, pharmacy, medical office, social services, or a similar service environment.
• 6+ months of Pharmacy Technician experience, particularly in an administrative support function.
• Pharmacy Technician License, Certification, or Trainee License.
• Prior authorization experience.
• Experience with Microsoft Word and Excel.
• A dedicated, private workspace suitable for handling confidential healthcare information.
• A hardwired internet connection. Wi-Fi-only connections are not acceptable.
• Minimum internet speed of 25 Mbps download and 3 Mbps upload.
• A smartphone for required work applications.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short-and long-term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally required benefits.