[Hiring] Patient Financial Clearance Representative @VCU Health

Role Description

The Patient Fin Clearance Rep is responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date. Financial clearance includes, but is not limited to:

• Confirming completeness of patient registration data
• Verifying insurance eligibility
• Confirming health plan benefits
• Procuring PCP referrals and health plan authorizations
• Calculating/collecting patient liability estimate
• Restricting/redirecting out of network patients
• Communicating patient financial responsibility

The Patient Fin Clearance Rep ensures patient financial responsibility is communicated with consistency, clarity, and transparency to ensure patients understand the cost of services they receive, their insurance coverage and limitations, and their individual responsibility. Successful performance of job duties directly impacts health system goals of streamlining clinical operation workflows as well as improving revenue cycle operations and financial performance.

Qualifications

• Minimum three (3) years of previous experience in a health care setting
• Experience in commercial, managed care, and governmental health insurance plans
• One (1) year experience in insurance plan authorization and referral requirements or medical billing
• Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc.
• Strong customer service skills and patient/customer-centered focus in a positive manner in all situations

Requirements

• High School Diploma or equivalent
• Post high school education in healthcare or medical billing coursework (preferred)

Independent action(s) required

• Collects and updates patient demographic and insurance plan information
• Verifies insurance plan eligibility and benefits using multiple system and web-based tools, as well as calling payer and patient as necessary
• Calculates out-of-pocket liability and collects required deposits, co-pays, deductibles, and outstanding balances from patient prior to service
• Refers patients to financial counselors when assistance is needed to identify alternate payer source or establish payment plan
• Contacts in-house and community primary care physicians to secure PCP referral for consult and treatment as required by health plan
• Contacts health plan to secure prior authorization for procedures/testing as required by health plan
• Coordinates peer-to-peer review between VCUHS physicians and health plan medical directors to secure prior authorization for services
• Prepares all forms required to obtain payment from third party payer for services
• Determines when appropriate to apply additions/revisions to patient account and current visit
• Maintains thorough knowledge of commercial, managed care, and governmental health care plans
• Maintains thorough knowledge of insurance plan authorization and referral requirements

Additional position requirements

• May require work hours to periodically extend to 8:00 p.m. as necessary to resolve backlog or to contact patients for registration data

Physical Requirements

• Physical - Lifting 20-50 lbs.
• Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion, Other: Prolong PC/keyboard usage
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking, Other: Concentrate/Focus
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change