[Hiring] Financial Clearance Representative L3 @Ohio State University Physicians

Role Description

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion?

• Contacts patients or their designees to collect accurate coverage information.
• Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
• Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records. Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
• Sends eligibility requests to all payors to verify accurate and current coverage.
• Assists uninsured patients with Presumptive Medicaid, Financial Assistance and HCAP applications as applicable.
• Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
• Provides timely and appropriate hand off to the contact center when patient is cleared and ready to be scheduled.
• Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
• Alerts management of problems with systems and workflow.
• Creates estimates and collects copayments and deposits as necessary.
• Provides comprehensive education to patients on estimated liabilities and benefits.
• The ability to perform the duties of FCR Pre-Reg and FCR OON/Special Coverages/Pre-Cert to assist in those areas as assigned.
• Other duties as assigned.

Qualifications

• Associates Degree or higher or High school diploma/GED with 2+ years of experience in insurance, healthcare, or related field.
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment.
• Exceptional verbal and written communication skills.
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients.
• Ability to escalate issues if necessary.
• Experience with PC applications including MS Office and Internet.
• Ability to maintain employer training requirements.

Benefits

• Flexible, competitive benefit package including medical, dental, vision, health reimbursement accounts, and flexible spending accounts.
• Retirement plans.
• Employee assistance program.
• Paid time off and holidays.
• Wellness program designed to support employees.

Pay Range

USD $19.55 - USD $29.33 /Hr.