[Hiring] Patient Care Coordinator @Integrated Dermatology

Role Description

The Patient Care Coordinator (Account Manager) is the liaison between the senior communities, patients, and the practitioners. The Account Manager will be responsible for:

• Creating/finalizing practitioner schedules
• Managing relationships with key decision makers within the community or facility
• Ensuring the successful implementation and utilization of our services
• Maximizing the provider’s visit at the facility while ensuring accurate patient information is documented
• Understanding insurance eligibility and requirements for referrals or pre-authorizations

Qualifications

• High School Diploma (or equivalent)
• Prior Healthcare Experience: Background in patient care coordination, patient scheduling
• Strong understanding of insurance eligibility using Availity and Payor specific platforms
• Outstanding Communication: Friendly, clear, and professional phone manners
• Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment
• Tech Savvy: Comfortable navigating medical software and EHR systems
• Compassionate Mindset: A genuine desire to help others and prioritize patient care
• High-speed internet access

Requirements

• Notify communities/facilities and providers of scheduled visit dates, request consultations, and provide visit schedules
• Organize and maintain monthly provider calendars
• Create visit templates and reports with scheduling software for monthly flyer distribution to accounts
• Develop and maintain strong relationships with key decision makers within the community/facility
• Identify areas of concern and opportunity for growth
• Maintain updated account information in CRM
• Work closely with practitioners to ensure seamless patient care
• Collaborate with internal teams to ensure customer satisfaction and address any issues
• Complete tasks assigned in Planner
• Schedule and confirm patient appointments, follow-ups, and referrals
• Create and upload schedules for practitioners and facilities
• Coordinate with patients, Power of Attorneys, and facilities to schedule appointments or address concerns
• Notify the facility of upcoming visits and request patient sign-up list and any missing documentation
• Update and add contacts as needed
• Report the number of patients seen at each facility
• Respond to voicemails in a timely manner
• Encourage the building of relationships to promote growth within the facility
• Monitor insurance logs for new insurance approvals
• Monitor outstanding referrals and authorization requests
• Monitor Reschedule queue in eDerm and reschedule patients as needed
• Monitor fax folder to confirm all items were addressed
• Organize practitioner’s calendar in Outlook with assigned facilities and times
• Template facilities in software and run reports to ensure accuracy for patient scheduling
• Format reports to create monthly flyers for distribution
• Collaborate with internal teams; marketing, management, and patient care coordinators to review areas of concern and opportunity for growth

Benefits

• Job Type: Full-time
• Remote work option available (#LI-REMOTE)
• Compensation: USD 18.00 - USD 20.00 hourly