[Hiring] Patient Care Coordinator @SouthEast Alaska Regional Health Consortium (SEARHC)

Role Description

Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met.

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generating patient letters, and completing relevant forms as needed.
• Performed patient outreach—either by telephone or text encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• 50% of the job will require referral management work, 25% performing patient outreach, and 25% care team communication.
• Other duties as assigned.

Qualifications

• Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work.
• A Bachelor’s degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.

Requirements

• 2 years of healthcare, behavioral health, dental, or relevant administrative experience required.
• Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.

Knowledge, Skills, and Abilities

• Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community.
• The clinical process and the ability to apply this knowledge in the working environment.
• Customer service principles.
• Safety and infection control principles.
• Skills in assessment, anticipation of needs, and data collection.
• The use of equipment such as computers and medical equipment.
• Oral and written communications.

Computer Skills

• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

Other Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational & time management abilities.
• Teamwork.
• Proficient in EHR systems.

Travel Required

• Travel not required.

Safety and Risk Management Responsibilities

• Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.
• The employee must lift and/or move 50 lbs.

Work Environment

• The noise level in the work environment is usually moderate.

Required Certifications

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!