[Hiring] Patient Care Connect Coordinator @Cynet Systems

Role Description

The Patient Care Connect Coordinator will support scheduling and patient coordination efforts within the Orthopedics specialty. This role is responsible for managing high-volume appointment scheduling, assisting patients with access to care, coordinating with clinical teams, and ensuring an efficient and positive patient experience. The coordinator will work closely with providers, front office staff, and operations teams to support daily clinic workflows.

Qualifications

• Healthcare or medical office scheduling experience.
• High-volume patient scheduling or call center background.
• Strong customer service and patient communication skills.
• Experience working in EMR/EHR systems.
• Ability to multitask in a fast-paced clinic environment.
• Bilingual skills (Spanish preferred).
• Orthopedics or specialty clinic experience.
• Academic medical center experience.
• Insurance verification or referrals knowledge.
• Prior access center or patient navigation experience.

Requirements

• High school diploma or equivalent required.
• 1-2+ years of healthcare scheduling, patient access, or front office experience preferred.

Responsibilities

• Manage patient registration, appointment scheduling, and eligibility functions.
• Support the process to retrieve authorizations while handling inquiries.
• Ensure smooth coordination of care between patients and healthcare providers for multi-specialties.
• Act as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams.
• Assist with clerical duties and other duties as assigned.

Clerical

• Gather patient demographics, insurance information, and referral documentation to accurately register new and returning patients.
• Act as a patient liaison and primary point of contact for patients and caregivers.
• Demonstrate accuracy and thoroughness in entering information into computer systems.
• Confer with patients and third-party payers to ensure eligibility and authorization of services.
• Identify alternative financial sources for services and facilitate processing of application/approval.
• Field patient account inquiries.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Schedule patient appointments in a timely manner and at the request of the physician.

Patient Coordination/Customer Service

• Guide patients through the system process, including explaining procedures and answering questions.
• Coordinate patient communication, scheduling appointments, and handling inquiries.
• Ensure a smooth patient experience by addressing concerns and facilitating necessary information flow.
• Utilize courtesy, compassion, kindness, and honesty while interacting with the public and patients.
• Assist patients with accessing and utilizing the online patient portal.
• Provide basic information about procedures, medications, and post-care instructions.
• Escort patients to other departments if needed and provide directions.
• Assist patients to overcome barriers to care by directing them to appropriate departments for support.
• Act as a communication hub between patients, healthcare providers, and other departments.
• Collaborate with other departments for inter-clinical consult visits.

Teamwork/Collaboration

• Demonstrate flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Work independently and in a team setting.
• Maintain an open line of communication with management and other staff.
• Always demonstrate a professional demeanor.
• Perform other duties as assigned.