[Hiring] Patient Access Representative @Sanford Health

Role Description

This is a Mon-Fri, 40 hour position. Preferably with a shift schedule of 9:00 am - 5:30 pm, however that could be somewhat flexible.

• Successful candidate will be able to work on their own and perform at a high level.
• This position could be fully remote, but the candidate must be familiar with the Main Marshfield and Neillsville Region.
• Primarily responsible for outbound work, contacting patients to schedule appointments.
• Looking for an individual who can make a high volume of calls and understands the need for efficiency.

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling:

• In a registration role, the PAR greets patients/residents, verifies demographics, and manages related paperwork.
• Creates electronic files; provides, scans, and routes necessary forms and documents.
• Educates patients/residents and captures their signatures on necessary paperwork.
• Establishes financial responsibility and assists with arrangements while adhering to policies and procedures.
• Collects co-payments, pre-payments, and/or payments on account balances.
• May work through the registration work queue to resolve issues specific to registration.

• In a scheduling role, the PAR schedules appointments and procedures, obtains referrals, and conducts pre-authorization.
• Arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments.
• May coordinate provider schedule, resolve work queue issues, and manage recall and waitlists.
• Operates multi-line telephones and may serve as a switchboard operator.

Based on setting, additional duties may include:

• Preparation and coordination of charts; organizing supporting provider documents.
• Discussing pre-payment responsibilities and collaborating on patient financial assistance.
• Prior authorization; tracking patient visits; health information management.
• Working on weekly and monthly reports; compiling and distributing assessments.
• Coordination of Telemed appointments; provider and schedule maintenance.
• Charge entry/billing and charge verification; reminder calls for appointments.
• Hospital admission; making copies, sending faxes, and ordering supplies.

In all settings, the PAR serves as a mentor for new staff, displays professionalism, and promotes an atmosphere of mutual respect.

• Must be able to work as part of a team and independently.
• Frequently takes direction from the nursing team.
• Must maintain confidentiality of sensitive information.
• Requires excellent customer service and the ability to empathize with patients.
• Working knowledge of medical terminology and professional written communication.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Company Description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.