[Hiring] Patient Success Representative @Brightree

Role Description

Ready to Make a Difference from Home with Brightree by ResMed? Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home.

• Start Date: January 2027
• Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.
• Location: Fully Remote (U.S.) - preference for candidates in CST and MST time zone due to shift availability.
• Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch.
• This role requires daily phone‑based work on a fixed schedule with minimal flexibility.
• Remote Work Requirements: This position is remote and requires a HIPAA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.
• Training Requirements: Initial training and onboarding schedule is conducted Monday through Friday, from 8:00 a.m. to 4:30 p.m. CST. Team members are required to remain on camera with microphones unmuted throughout training sessions.

Qualifications

• High school diploma.
• At least 1 year of customer service and/or sales experience.
• Strong verbal and written communication skills.
• A customer-focused approach with the ability to build trust and rapport.
• Strong attention to detail and commitment to accurate data entry.
• Ability to adapt to changing priorities and troubleshoot issues effectively.
• Self-motivation and the ability to work independently in a remote environment.
• Ability to work a fixed full-time schedule and spend the majority of the day on the phone.

Requirements

• Spanish bilingual proficiency (nice to have).
• Experience working in a high-volume call environment (nice to have).
• Experience supporting customers in healthcare-related settings (nice to have).

Benefits

• Fully remote work environment within the U.S.
• Competitive hourly pay of $17.00 per hour, with additional pay differential for Spanish bilingual proficiency.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and company holidays.
• Career growth and development opportunities.
• The opportunity to make a meaningful difference in patients' lives through every interaction.

Company Description

At Brightree by Resmed, you'll be part of a global healthcare technology leader dedicated to helping millions of people live healthier, higher-quality lives. This fully remote opportunity offers the chance to build a rewarding career while making a direct impact on patients every day.