[Hiring] Patient Access Rep III - Pre-Registration @Cedars-Sinai

Role Description

This position is remote eligible after successful completion of on-site training. The Patient Access Rep III is an advanced level position and is expected to have a high level of proficiency in all department duties and be competent to fill in on an interim basis in any department within Admissions with minimal refresher training. The PAR III performs all admissions activities for pre-admit and face-to-face registration of patients presenting to any registration area for service. Facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information.

• Registration
• Pre Registration
• Insurance verification
• Third Party Liability (TPL) screening
• Medi-Cal / Medicare eligibility verification
• Workers Compensation eligibility
• Securing cash deposits (co-pays, deductibles, cash packages)

Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Qualifications

• Strong patient interviewing skills
• Competent to independently handle routine/frequent inquiries from patients, patient representatives, and insurance companies
• Demonstrate collection skills and able to determine and explain patient financial obligation (deductibles)
• Ability to compile reports upon request through all available resources
• Competent in all areas of their registration area

Requirements

• Perform all admissions activities for pre-admit & face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment
• Obtain financial clearance and determine patient's correct financial classification
• Perform insurance verification electronically, telephonically, DDE or product website use on Medicare, Medicaid, HMO, PPO or commercial products
• Perform proper system search to secure a medical record number or assign a new one without duplication
• Perform proper selection of physician and recognize privileging issues
• Interact with patients and perform job duties with sensitivity and attention to the patient population(s) being served
• Clear RQI worklists daily and assist others when necessary
• Productivity requirement: Complete no less than 30 registrations per shift on average and handle no less than 10 inquiries per day from patients, physicians, family members, and internal staff
• Know and adhere to state, federal and regulatory requirements, and CSMC policy specific to the admissions department

Benefits

• Work in a fast-paced environment that offers the highest level of care
• Opportunity to impact the future of healthcare

Company Description

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients.

• Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals
• Demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents
• One of the largest nonprofit academic medical centers in the U.S., with 915 licensed beds, 2,993 physicians, 4,700+ nurses, and thousands of other healthcare professionals and staff