[Hiring] Clinical Operations Manager @Aegis Ventures

Role Description

As the Clinical Operations Manager, you will own the operations of Optain's provider network -- the optometrists and ophthalmologists who read retinal images for health systems, clinics, and community health centers across the United States. Your job is to turn that into documented policy, a measurable quality program, a capacity model that runs ahead of demand, and a governance rhythm in alignment with Optain’s Medical Director. This is a non-clinical role for someone who has managed a network of contracted clinicians before, writes policy that physicians sign, and knows the difference between running a process and building one that doesn't need you.

Optain is at an inflection point. We have FDA clearance, a growing camera footprint, and a commercial pipeline that is moving fast. Behind every screening exam is a licensed grader reading the images through our EyePACS platform, and the operational infrastructure around that network is being built in real time. This role sits at the center of that work.

This is a remote, US-based position.

Qualifications

• 5+ years in healthcare operations, with 2+ years managing a network of contracted or affiliated clinicians -- telehealth, teleradiology, or virtual care strongly preferred over traditional medical group or IPA settings.
• Has written clinical or operational policy that a physician leader signed, and maintained it afterward.
• Has run or materially contributed to a clinical quality, peer review, or provider performance program.
• Prior experience operating a clinician network under a medical director's clinical oversight is a strong plus.
• Exposure to credentialing, medical staff services, or multistate clinician licensing is a plus; teleophthalmology background is a plus, not a requirement.
• Experience participating in product discovery or operationalizing new feature launches is a plus.
• Comfortable building and reading operational dashboards and capacity models in spreadsheets or BI tools.
• Startup experience is strongly preferred -- you have built a process where little existed and can show the result.
• Clear, direct written communicator who is comfortable working with physicians as a non-clinician.
• Has driven adoption of new processes across teams without direct reporting authority.
• US-based, comfortable with remote work and occasional travel for team offsites and customer engagements.

Requirements

• Own the grading playbook, SOPs, onboarding materials, and the provider network policy library -- author, version, and maintain them, and route clinical content to the Medical Director for review and sign-off.
• Establish documentation governance for the network -- ownership, versioning, review cadence, and sign-off.
• Design and run the grader quality program, including sampling, over-read and discordance review, turnaround accountability, and performance feedback.
• Prepare quality reviews and escalations for Medical Director adjudication and carry out the resulting actions.
• Build and maintain a capacity model by state, customer, and license coverage, and set recruitment triggers ahead of turnaround breaches.
• Run the grader recruitment pipeline from sourcing through interview and recommendation.
• Own intake, triage, and routing of customer and grader complaints, including urgent findings workflows.
• Set the agenda, prepare decisions, and follow through so the Medical Director's time goes to clinical judgment rather than logistics.
• Partner with Product and Engineering on platform improvements that reduce manual work.

Benefits

• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
• Top-tier health, vision, dental, and commuter benefits.
• Generous monthly health and wellness reimbursement.
• Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
• The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.
• A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.

Salary Range

$120,000 - $145,000 base salary, depending on experience and alignment with role expectations, plus bonus and equity.

Why Optain?

Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!