[Hiring] Clinical Operations Senior Manager @Hey Jane

Role Description

As our Clinical Operations Senior Manager, you'll build the roadmap, cadence, and playbooks that let our clinical team scale with confidence. You'll own the quarterly roadmap and OKR tracking for initiatives like clinical expansion, efficiency and automation, and the operational systems that keep a growing clinical team running smoothly.

This is a high-ownership, high-visibility role: you'll partner cross-functionally with clinical, operations, product, and company leadership, with real room to shape how Clinical Operations works as we scale.

Qualifications

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environment
• A strong operator who can turn ambiguous priorities into a clear, working plan — and keep it on track over time
• Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
• Fluent translating company-level priorities (OKRs, quarterly plans) into a working plan a team can execute against
• Value decision boundaries — you know when something is an operational call you make and when it's a clinical call that belongs to someone else
• Comfortable owning strategy and structure without owning every execution step personally
• A strong cross-functional partner: you'll work closely with Product, clinical leadership, and other experts
• Comfortable being the person accountable when something goes wrong
• Energized by complexity — we operate across 24+ states, each with its own licensing and coverage constraints

Requirements

• Roll up your sleeves when the moment asks for it
• Own the Clinical Ops quarterly roadmap: translate company and clinical priorities into a plan and make progress visible to others on a predictable cadence
• Partner on "scaling the care model" projects and capacity-model support
• Build and own the operational escalation playbook — covering on-call, scheduling, and other day-to-day operational fires
• Help design clinical payroll processes as needed
• Own licensing & credentialing prioritization
• Own the SOP library and the audit/review process, and keep cross-team training materials current
• Coordinate feature launches so clinic-facing changes land with clarity to staff
• Partner with Clinic leadership to recruit, hire, and retain strong clinical team members

Benefits

• Compensation: $150,000 + standard equity
• Work location: Possible Health, Inc — CA, CO, IL, MA, MD, NJ, NY, OR, or WA
• PTO: Unlimited with 2 weeks notice and approval needed
• Insurance benefits: Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans
• Annual learning stipend

Company Description

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.