[Hiring] Clinical Operations Manager @Optain Health

Role Description

As the Clinical Operations Manager, you will own the operations of Optain's provider network -- the optometrists and ophthalmologists who read retinal images for health systems, clinics, and community health centers across the United States. Your job is to turn that into documented policy, a measurable quality program, a capacity model that runs ahead of demand, and a governance rhythm in alignment with Optain’s Medical Director.

This is a remote, US-based position.

What You'll Do

• Own the grading playbook, SOPs, onboarding materials, and the provider network policy library -- author, version, and maintain them, and route clinical content to the Medical Director for review and sign-off.
• Establish documentation governance for the network -- ownership, versioning, review cadence, and sign-off.
• Design and run the grader quality program, including sampling, over-read and discordance review, turnaround accountability, and performance feedback.
• Prepare quality reviews and escalations for Medical Director adjudication and carry out the resulting actions, including performance conversations and offboarding.
• Build and maintain a capacity model by state, customer, and license coverage, and set recruitment triggers ahead of turnaround breaches.
• Run the grader recruitment pipeline from sourcing through interview and recommendation, working with the Operations Manager on credentialing and onboarding execution.
• Own intake, triage, and routing of customer and grader complaints, including urgent findings workflows.
• Set the agenda, prepare decisions, and follow through so the Medical Director's time goes to clinical judgment rather than logistics.
• Partner with Product and Engineering on platform improvements that reduce manual work.

Qualifications

• 5+ years in healthcare operations, with 2+ years managing a network of contracted or affiliated clinicians -- telehealth, teleradiology, or virtual care strongly preferred.
• Has written clinical or operational policy that a physician leader signed, and maintained it afterward.
• Has run or materially contributed to a clinical quality, peer review, or provider performance program.
• Prior experience operating a clinician network under a medical director's clinical oversight is a strong plus.
• Exposure to credentialing, medical staff services, or multistate clinician licensing is a plus; teleophthalmology background is a plus, not a requirement.
• Experience participating in product discovery or operationalizing new feature launches is a plus.
• Comfortable building and reading operational dashboards and capacity models in spreadsheets or BI tools.
• Startup experience is strongly preferred.
• Clear, direct written communicator who is comfortable working with physicians as a non-clinician.
• Has driven adoption of new processes across teams without direct reporting authority.
• US-based, comfortable with remote work and occasional travel for team offsites and customer engagements.

What Success Looks Like in Year One

• The grading playbook, onboarding materials, and network policy library are current, versioned, and signed, with a documented review cadence.
• A grader quality program is running, with error rates and turnaround trends reported monthly.
• A capacity model by state and customer is in use, and recruitment is triggered by the model rather than by turnaround breaches.
• A complaint intake and escalation process is documented and running.
• The Medical Director's time goes to clinical decisions, with decision prep and follow-through owned by this role.
• At least two manual network processes have moved into the platform in partnership with Product and Engineering.

Benefits

• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
• Top-tier health, vision, dental, and commuter benefits.
• Generous monthly health and wellness reimbursement.
• Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
• The opportunity to help solve difficult problems and collaborate with world-class experts.
• A chance to work with a highly talented, close-knit team and world-leading mentors.

Salary Range

$120,000 - $145,000 base salary, depending on experience and alignment with role expectations, plus bonus and equity.

Why Optain?

Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!