[Hiring] Patient Access Leader @Mercor

Role Description

• Lead end-to-end patient access operations including pre-registration, registration, scheduling, and intake workflows across inpatient and outpatient settings.
• Evaluate AI-generated outputs related to patient access processes. Identify errors and provide structured, actionable feedback.
• Develop and enforce policies and procedures for registration accuracy, demographic capture, and point-of-service collections.
• Monitor KPIs including registration error rates, pre-registration completion rates, insurance verification accuracy, and front-end denial rates.
• Collaborate with billing, clinical, and IT teams to streamline patient access workflows and reduce downstream claim errors.
• Document observations, annotate AI outputs, and provide structured feedback to support AI training datasets.

Qualifications

• 5+ years of experience in patient access, patient registration, or front-end revenue cycle management, with at least 2 years in a manager or director-level role.
• Deep knowledge of pre-registration, insurance verification, scheduling intake, and point-of-service collections.
• Strong understanding of HIPAA, CMS regulations, and commercial and government payer requirements.
• Proficiency with Epic, Cerner, Meditech, or similar EHR and registration systems.
• Exceptional written and verbal English communication skills.
• Comfortable working independently in a fully remote environment.

Requirements

• NAHAM Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) credential (preferred).
• Experience with denial prevention strategies at the point of registration (preferred).
• Familiarity with AI tools such as ChatGPT, Claude, or similar systems (preferred).

Benefits

• Compensation: $80/hour
• Type: Contract
• Location: Remote

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]
• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.