[Hiring] Director of Patient Access @The Wilshire Group

Role Description

We are seeking an accomplished Director of Patient Access to lead enterprise-level initiatives that enhance front-end operations, improve patient financial experience, and strengthen the connection between Patient Access and the overall Revenue Cycle.

The ideal candidate is a seasoned healthcare executive and consultant with a proven history of operational leadership in:

• Hospital-based Access Services
• Epic system optimization
• Strategic process improvement

This W2 contract role will collaborate with executive and site-level teams to drive measurable outcomes in throughput, cash acceleration, and patient satisfaction.

Key Responsibilities

• Serve as the strategic and operational leader for Patient Access functions across hospitals and ambulatory sites.
• Evaluate and optimize workflows for:
  • Registration
  • Scheduling
  • Financial clearance
  • Insurance verification
  • Point-of-service collections
  • Pre-service authorization
• Develop and implement standardized procedures to ensure compliance, accuracy, and consistency across all Access departments.
• Partner with Revenue Cycle, IT, and Clinical teams to streamline the patient journey from scheduling to discharge.
• Lead initiatives to enhance:
  • Estimate automation
  • Benefit collection
  • Real-time eligibility (RTE)
  • Financial counseling programs
• Use data analytics and reporting tools to measure and communicate key performance indicators (KPIs), including wait times, denials, and patient satisfaction.
• Drive Epic optimization efforts, including workflow redesign, ASA table management, and decision tree configuration.
• Provide interim leadership or executive-level support during transitions or organizational change.
• Mentor and develop Access leaders and staff to promote engagement, accountability, and professional growth.
• Collaborate with hospital executives to align Access Services with strategic and financial objectives.

Qualifications

• 15+ years of progressive leadership experience in hospital Patient Access and Revenue Cycle operations.
• 10+ years of Epic system experience, with a strong understanding of front-end workflows and automation.
• Proven ability to manage multi-site Access operations in academic or large community health systems.
• Demonstrated success implementing strategies that improve cash collections, reduce denials, and elevate the patient experience.
• Strong background in team development, change management, and cross-functional collaboration.
• Master’s Degree in Healthcare Administration or Public Administration (required).
• Bachelor’s Degree in Business Management or related field (required).
• CHAM Certification (NAHAM) strongly preferred.

Preferred Experience

• Previous leadership or consulting roles with major health systems preferred.
• Experience leading large-scale Epic implementation or optimization initiatives.
• Proven ability to deliver data-driven solutions to complex patient access and financial clearance challenges.

Benefits

• Pay Rate: $90–$100 per hour (W2)
• Contract Type: Full-Time Contract (6–12 months, potential for extension)
• Location: Remote (within the U.S.)
• Reports To: Vice President, Revenue Cycle Operations