[Hiring] Patient Access Lead @Vivo Infusion

Role Description

As the Patient Access Lead you will support the Patient Services department and facilitate the infusion admission process. Individuals in this role will collaborate with and support the Patient Access Managers by ensuring the thorough and accurate processing of referrals and updated orders to include:

• Insurance eligibility and benefits verifications
• Prior approvals
• Data entry

In addition, Patient Access Leads support continuity of care for existing patients by ensuring that eligibility, current financial documents, and prior approval renewals are reviewed and maintained prior to patient appointments. The lead is responsible for:

• Prioritizing, organizing, and delegating tasks to the Patient Access Specialists
• Completing audits and reviews
• Training new and existing employees
• Handling escalated needs and calls

Qualifications

• Minimum 3+ years of related prior work experience required, preferably in admission, scheduling and medical insurance within the healthcare industry
• Proven competencies can take precedence over prior work experience
• High school graduate or equivalent; associates or bachelor’s degree preferred
• Proficient (intermediate level of application) with all Microsoft Office Products programs
• Advanced knowledge of insurance, accounting, medical billing, HIPAA, Medicare/Medicaid, medical abbreviations and terminology, required
• Must possess outstanding communication and interpersonal skills
• Experience supporting multiple managers/supervisors
• Prior experience working with sensitive information and maintaining confidentiality
• Travel minimal in this role but can be up to 10%

Requirements

• 3+ years of experience working in high-volume insurance verification, benefits, and eligibility/authorizations
• 2 years of medical billing and authorizations or managing physician referrals
• 1 year experience working in a customer service or patient facing role

Benefits

• Medical, Dental, Vision
• HSA w/ Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
• PTO Rollover and PTO Donation Program
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)