[Hiring] Senior Director, Patient Services & Access Operations @CG Oncology

Role Description

The Senior Director, Patient Services & Access Operations is responsible for designing, implementing, and leading the patient services infrastructure supporting the company’s planned first commercial launch of cretostimogene in non-muscle invasive bladder cancer (NMIBC).

• Oversee patient support programs, reimbursement hub services, financial assistance operations, patient onboarding and case management, field reimbursement services, and day-to-day operations.
• Lead patient services launch readiness and be accountable for hub performance, field reimbursement operations, vendor governance, service-level performance, patient and provider escalations, operational reporting, and continuous improvement.
• Collaborate closely with various departments and external partners to maintain coordinated patient access operations.
• May lead operational implementation of approved early access, bridge, or other patient access programs.

Qualifications

• Bachelor’s degree in business or related field.
• 15+ years’ biotech/pharma industry experience, including significant leadership responsibility in patient access, patient services, market access operations, specialty distribution, or related commercial functions.
• Experience with launch of new therapies, specifically physician administered drugs and cold chain therapies.
• Experience negotiating and managing complex contracts, building infrastructure to capture and report actionable performance metrics, and successfully managing multiple partners.
• Demonstrated experience preparing for or executing the commercial launch of a new therapy, preferably a physician-administered product.
• Experience designing and implementing HUB services, reimbursement support programs, patient affordability solutions, and complex vendor operating models.
• Strong understanding of commercial, Medicare, and Medicaid reimbursement considerations; medical benefit coverage; buy-and-bill processes; and provider-office reimbursement challenges.
• Demonstrated experience negotiating and managing complex service agreements, establishing performance metrics, and leading cross-functional initiatives in a regulated environment.

Requirements

• Work Authorization for US Applicants: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Highly competitive salaries.
• Annual performance/merit reviews.
• Annual performance bonuses.
• Equity special recognition.
• Fully remote work environment.
• Rest and recharge benefits - Unlimited flexible time off.
• Holidays - In 2026 we will observe 14 holidays.
• Retirement - 401K with 100% company Safe Harbor match up to 4% of base salary.
• Health (Medical, Dental, Vision) - PPO & HDHP - Cigna/Principal.
• Health spending accounts - HSA (with Annual Company Contribution), FSA, FSA-DC.
• Illness & disability protection - Company Paid LTD Coverage + Voluntary Plans.
• Life insurance - Company Paid 2 x base salary + Voluntary Plans.
• Additional exclusive benefits - Voluntary Legal, Pet, Plus More.

Company Description

CG Oncology is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are building a community of intelligent and passionate team members that share our Vision, Mission and Values, and while the biotechnology space can feel limited in BIPOC, non-binary and even female representation, we endeavor to make hiring decisions that will continue to grow and support our team in the direction of maintaining cultural diversity and sustainability.