[Hiring] Executive Director, Patient Access Services @UBC

Role Description

The Executive Director, Patient Access is responsible for the management and direction of multiple Patient Access functions. This position is responsible for ensuring that high quality delivery of contracted work, meeting/exceeding client-specific SLA requirements & performance targets and leading consistently across a diverse and tenured team. Strong client engagement success is required to retain and grow revenue. This role includes planning, coordinating, and directing Patient Access Services Operations (PAS) within corporate and regulatory guidelines. This position manages a portfolio of clients, projects, drives change management and enhances the overall efficiency and effectiveness for all core PAS operating functions. The Executive Director, Patient Access is responsible for creating annual strategic plans for site operations and is accountable to set and manage budgets to meet corporate financial targets. In addition, this position will frequently provide PAS production and cost reporting updates, set consistent goals and objectives and support mentorship and coaching.

Specific Job Duties

• Responsible for managing and driving the execution of a portfolio of projects, delegating responsibility to team members, arranging appropriate project support resources, and thought leadership for driving growth and leading change management.
• Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees implementation of new clients. Foster ongoing client relationships by troubleshooting escalated issues.
• Responsible for managing PAS financial performance by client, client service level targets, and cost savings targets, performance reviews, and development of PAS Staff.
• Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders.

Supervisory Responsibility

• 3+ Direct Reports
• 400+ Indirect Reports

Qualifications

• Bachelor’s degree or equivalent experience
• 12-18 years of relevant experience, or Master’s degree with 10-15 years relevant experience
• 25%+ travel requirement
• Proven track record in leading large Patient Services teams (300+ FTEs)
• Clinical experience preferred
• Excellent employee engagement and retention history
• Ability to drive high performance teams
• Metrics / KPI driving leader
• Strong knowledge of specialty drug channel options and Patient Services programs designs
• Excellent verbal and written communications and presentation skills
• Excellent PC Skills including Microsoft Office suite, Internet, and Outlook
• Proven leadership skills, team-orientation, and a proactive and optimistic management style
• Ability to work cross-functionally to solve complex problems and improve quality and service
• Ability to manage financial targets/budgets, service, and quality goals

Benefits

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

Company Description

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.