[Hiring] Palliative Patient Specialist @Graham Healthcare Group

Role Description

Graham Healthcare Group is hiring a Palliative Patient Specialist to join our dynamic team! The Palliative Patient Specialist will partner with our field staff and leaders to provide the best support to the patients that we serve.

Compensation: $19.00 - $21.00

The base compensation range for this role is fixed, with a maximum cap of $21.00. We want to be transparent about this as we continue discussions.

Hours: Monday-Friday, 8AM-5PM, fully remote

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% Company Match

PTO: 15 Days

Responsibilities

• Develop and nurture referrals while ensuring accurate documentation.
• Manage various communication channels for the team, including Teams, emails, and Salesforce.
• Serve as a primary contact, advocate, and source of information for patients and families.
• Maintain an updated list in Salesforce, including non-admitting/discharging charts and patient assignments.
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Manage a census of patients who are not current with another service line offered by Residential.
• Perform screenings/needs assessments over the phone to determine eligibility for levels of care.
• Perform educational sessions over the phone to maintain relationships with patients and/or MPOA.
• Communicate and collaborate with Palliative, Home Health, Journey, and Hospice teams as needed.
• Serve as a liaison between the company and patients/caregivers.
• Respond to company web-based inquiries for service information as needed.
• Comply with Company’s Core Values and Core Competencies.
• Perform other duties as assigned by Supervisor and/or Director.
• Ensure compliance with local, state, and federal regulations.

Qualifications

• High School diploma/GED.
• 2 years of Hospice and/or Home Health experience preferred.
• Medical Terminology knowledge preferred.
• Active listening skills.
• Customer service skills.
• Possess patience, dependability, good and sound judgement, and the ability to manage concurrent demands.
• Proficient in Microsoft Office suite including Teams.
• Detail-oriented with the use of time management techniques and tools.

Benefits

• Competitive Pay: With opportunity for advancement.
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
• Benefits may vary based on your employment status.