[Hiring] National Accounts Lead Director, Clinical Program Consultant @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. The National Accounts Lead Director, Clinical Program Consultant (CPC) serves as consultative strategic partner who reviews clinical data and trends, helps evaluate clinical program effectiveness and identifies clinical cost drivers. Their primary goal is to make recommendations that help to improve the overall health of customer populations.

You will partner with account team to make recommendations for clinical programs that help mitigate medical cost trends and optimize return on investment. Responsibilities include but are not limited to:

• The Lead Director will lead a team of approximately 7-8 Clinical Program Consultants.
• Provide day-to-day oversight of the customer-facing work that the team of Clinical Program Consultants provide.
• Set priorities for that work, ensuring that appropriate resources are aligned to the needs of our Field partners and their customers.
• Effectively collaborate with Field leaders, making certain to understand their business retention and growth objectives and how the work of the CPCs can best support those objectives.
• Provide coaching and development to ensure that each team member is maximizing their potential.
• As needed, work directly with customers in a strategic advisory role.
• Collaborates with Aetna National Accounts Field Sales and Service staff to identify customers who may best benefit from Aetna’s medical, dental, pharmacy, behavioral health, and disability clinical management programs.
• Proactively evaluates and analyzes medical, pharmacy, behavioral health, and disability trend drivers and proposes clinical programs and/or improvements to effectively manage these trends for their book of business.
• In collaboration with existing Aetna account teams, consults with clients on trends identified within their employee base and works to tailor the most effective cost management strategy possible.
• Seeks to maximize clinical and financial outcomes for customers from the clinical programs and/or improvements recommended.
• Identifies and helps rectify clinical program gaps at customers who are utilizing Aetna clinical management programs to ensure best in class clinical management of members.
• Manages to completion a variety of ever-changing projects and priorities during the course of the year; effectively mitigates negative outcomes that may arise due to the ever-changing dynamics of the market and competitive landscape.
• Serves as a key resource on all clinical programs to all Aetna National Accounts.
• Evaluate performance through regular, timely feedback to ensure delivery of exceptional services and engagement, motivation and team development.

Qualifications

• 7+ years experience in healthcare industry, well-being, healthcare consulting, client reporting and analytics, clinical operations and business management.
• Minimum 7+ years of diverse clinical and well-being experience.
• Ability to lead and collaborate across teams.
• Prior experience managing and/or leading teams.

Requirements

• Un-restricted RN/ LCSW license (preferred).
• Bachelor's degree or equivalent work experience.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.