[Hiring] Director, Clinical IT Delivery Leader @UnitedHealth Group

Role Description

As Director, Clinical IT Delivery Leader for Owensboro Health, you will serve as the senior account-based relationship and Clinical IT leader for the Clinical Applications portfolio. You will be the primary connection between Owensboro Health leaders and Optum Provider Technology Services Capability Delivery teams, translating client strategies, priorities, expectations, and concerns into coordinated delivery outcomes.

The role is accountable for executive client engagement, account-level governance, delivery oversight, expectation management, and alignment across clinical technology services.

• Build and maintain solid client relationships by understanding Owensboro Health priorities, operating challenges, strategic objectives, decision-making processes, and measures of success.
• Represent the client perspective within Optum and provide a clear, consolidated account view of priorities, commitments, risks, dependencies, and emerging needs.
• Partner with Capability, Domain, and Sub-Domain leaders to translate client demand into appropriately scoped, prioritized, resourced, and governed delivery plans.
• Lead account-level governance for the Clinical Applications portfolio, including delivery reviews, service reviews, executive updates, roadmap discussions, issue escalation, and decision tracking.
• Monitor the overall health of client delivery, including service performance, SLA adherence, project milestones, operational risk, aging work, recurring issues, client satisfaction, and agreed corrective actions.
• Communicate status, tradeoffs, constraints, and recovery plans to Owensboro Health and Optum leaders in a timely, transparent, and business-focused manner.
• Own the client-facing coordination of major issues and escalations, partnering with Service Management and Capability Delivery leaders to ensure technical facts, mitigation actions, and follow-through are clear.
• Facilitate prioritization decisions with the client and Capability Delivery teams when demand exceeds available capacity.
• Protect contractual scope, service commitments, governance standards, and approved funding while helping the client evaluate options for new or changing demand.
• Connect cross-functional dependencies across Clinical Applications, Health Informatics, Infrastructure, End User Services, Non-Clinical Applications, Security, Service Management, vendors, and other partners.
• Identify opportunities to improve the client experience through standardization, reusable practices, automation, analytics, AI-enabled solutions, and cross-account capabilities.
• Work with Capability Delivery teams to establish meaningful outcome measures and communicate the value, adoption, and operational impact of delivered solutions.
• Champion the ethical, secure, transparent, and accountable use of AI and data across the clinical technology lifecycle.
• Provide leadership and coaching to account-aligned delivery leaders while partnering with Capability people leaders on performance expectations, development priorities, succession needs, and workforce planning.
• Promote a collaborative one-team culture that keeps client relationships with Account Delivery and technical execution, resource management, and solution accountability with Capability Delivery.

Qualifications

• 8+ years of experience leading healthcare IT delivery, clinical application operations, EHR programs, technology consulting, or account delivery within a healthcare provider environment.
• 5+ years of experience leading Epic implementation, operational support, optimization, service management, or strategic advancement initiatives.
• 5+ years of experience managing executive client relationships, consulting engagements, or enterprise technology programs in healthcare.
• 5+ years of direct people leadership or matrixed team leadership experience involving healthcare technology professionals.
• Experience with account governance, executive reporting, demand prioritization, delivery planning, service reviews, issue escalation, and risk management.
• Proven experience leading through a matrixed operating model and influencing outcomes across teams without relying solely on direct authority.
• Demonstrated experience driving technology adoption and leveraging automation, analytics, innovative software, or AI tools to solve operational challenges and deliver business value.
• Solid understanding of clinical and operational workflows and the dependencies among EHR applications, informatics, infrastructure, security, integration, and end-user support.
• Demonstrated ability to serve as a trusted advisor, manage complex client expectations, and communicate effectively with clinical, operational, and executive stakeholders.
• Demonstrated ability to translate client business and clinical priorities into clear technology requirements, delivery outcomes, and executive-level decisions.
• Willingness and ability to travel up to 50% to client sites as business needs require.

Preferred Qualifications

• Active Epic certification(s) in clinical, operational, revenue cycle, or technical modules.
• Industry certification such as CPHIMS, PMP, ITIL, or a comparable healthcare technology, project, or service management credential.
• Experience in a managed services, consulting, advisory, or enterprise healthcare technology environment.
• Experience leading large-scale EHR transformations, service improvement programs, upgrades, optimization efforts, or AI-enabled clinical technology initiatives.
• Demonstrated exceptional executive communication, negotiation, change leadership, conflict resolution, and strategic consultation skills.

Key Competencies

• Client relationship leadership and executive presence.
• Consultative communication, active listening, and stakeholder influence.
• Strategic thinking that connects technology capabilities to clinical and business outcomes.
• Operational discipline, accountability, and transparent expectation management.
• Ability to create clarity, manage competing priorities, and navigate ambiguity.
• Collaboration across account, capability, clinical, and cross-functional teams.
• Commitment to service excellence, continuous improvement, responsible innovation, and patient-centered delivery.