[Hiring] Medical Virtual Assistant & Patient Care Coordinator @GoLean Health

Role Description

We are hiring a polished, highly organized Medical Virtual Assistant to support a U.S.-based cosmetic and plastic surgery practice. This position combines front-desk support, patient coordination, surgical scheduling, insurance tasks, and administrative assistance. The ideal candidate communicates with warmth and confidence and can provide the attentive, high-touch service expected in a premium cosmetic surgery setting.

Key Responsibilities

• Patient Coordination
  • Answer incoming calls and respond to patient inquiries professionally
  • Schedule consultations, procedures, and follow-up appointments
  • Coordinate surgery schedules with operating rooms and hospitals
  • Confirm that patients complete the required pre-operative and post-operative visits
  • Explain general pricing, balances, and available payment arrangements confidently
  • Maintain a warm and reassuring approach when assisting patients
• Insurance and Administrative Support
  • Process insurance prior authorizations
  • Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes
  • Follow up on outstanding claims, balances, and required documentation
  • Collect patient balances and document payment conversations accurately
  • Maintain organized and up-to-date patient records
• Clinical and Urgent Communication Support
  • Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients
  • Identify urgent concerns and escalate them to the appropriate clinical team member
  • Assist with physician scribing and patient note management when needed
  • Protect patient confidentiality and follow established practice procedures

Qualifications

• At least one year of Medical Assistant or Medical Virtual Assistant experience
• Previous experience processing medical claims
• Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes
• Excellent spoken and written English that is clear and easily understood
• Strong phone presence and confidence discussing payments and patient balances
• Professional, polished, friendly, and composed communication style
• Excellent organization, attention to detail, and follow-through
• Ability to respond quickly to urgent surgical or post-operative concerns
• Comfortable supporting a predominantly female cosmetic surgery patient population
• Reliable internet connection, computer equipment, and distraction-free workspace

Preferred Qualifications

• Experience in cosmetic surgery, plastic surgery, dermatology, or another specialty practice
• Experience coordinating surgical procedures with hospitals or operating rooms
• Physician scribing or medical documentation experience
• Familiarity with Office Ally
• Experience using Google Voice
• Experience supporting social media posting or patient lead tracking

Tools Used

• Office Ally for electronic medical records
• Google Voice for patient calls and communication
• Time Doctor for productivity and device activity tracking

Ideal Candidate

You will be successful in this role if you are naturally warm, polished, proactive, and dependable. You should be able to make patients feel comfortable while managing sensitive conversations, urgent requests, surgical coordination, insurance requirements, and payment discussions with professionalism.