[Hiring] Medical Virtual Assistant @Winning Assistants

Role Description

Our client is a therapy and healthcare practice looking for a reliable, detail-oriented, and proactive Medical Virtual Assistant — Billing, Reconciliation & Practice Operations to support:

• Claims denial management
• Billing reconciliation
• EMR administration
• Phone management
• KPI tracking
• HR onboarding support
• General practice operations

This role is ideal for someone with strong experience handling unpaid, denied, stuck, or unresolved insurance claims. The VA should be able to:

• Investigate why claims are not moving forward
• Identify missing information or denial reasons
• Assist with corrections or manual resubmissions when needed
• Reconcile billing reports accurately

The client is willing to train on HelloNote, but previous EMR experience is required. The ideal candidate should also have:

• CRM experience
• Excellent English communication skills
• Strong attention to detail
• The ability to troubleshoot issues independently with minimal supervision

Qualifications

• Claims Denial & Medical Billing Management Experience: Required
• Billing Reconciliation Experience: Required
• EMR / EHR Experience: Required
• CRM Experience: Required
• Authorization Experience: Required
• Plans of Care Follow-Up Experience: Preferred
• Healthcare Administrative Experience: Required
• OT/PT or Therapy Practice Experience: Preferred but not required
• Phone Support Experience: Required
• KPI / Reporting Experience: Preferred
• HR Onboarding or Practice Operations Experience: Preferred
• Social Media or Marketing Support Experience: Plus

Requirements

• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available to attend video meetings with camera on when required

Benefits

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives