[Hiring] Medical Patient Liaison Officer @Children Not Numbers

Role Description

The Medical Patient Liaison Officer will serve as the primary link between Children Not Numbers (CNN), the patients in Egypt, and local healthcare providers/authorities. The core purpose of this role is to ensure seamless access to essential medical care and support services, facilitate communication, and advocate for patient needs throughout their treatment journey in Egypt.

Qualifications

• Bachelor's degree in a health-related field (e.g., Nursing, Public Health, Healthcare Administration) or relevant equivalent experience.
• 2-3 years of proven experience in a patient-facing role within a clinical or NGO setting.
• Fluency in both English and Arabic (written and spoken).
• Understanding of local Egyptian healthcare systems and patient rights frameworks.
• Experience working in a complex humanitarian or international development context.

Requirements

• Act as the primary point of contact for patients and their families, providing guidance and support throughout their medical treatment process in Egypt.
• Coordinate patient care by facilitating communication between patients, families, and healthcare providers (hospitals, clinics, specialists, NGOs).
• Assist patients in navigating the Egyptian healthcare system and accessing services effectively, identifying and addressing any barriers to care.
• Proactively develop relationships with other NGOs to support the care of CNN patients, with support of line manager where appropriate.
• Ensure the coordination of patient logistics, including appointments, transportation, and accommodation, as required for their treatment.
• Prioritise patient interests and ensure all work and decisions prioritize the best interests of the patients at all times.
• Maintain professional boundaries and foster a professional and respectful relationship with patients and families.
• Ensure patients and families are explicitly aware of the professional status of the role.
• Comply and adhere to all relevant professional codes of conduct, ethical guidelines, applicable laws, and company policies.
• Responsible for the diligent oversight of medical expenses.
• Agree to adhere to internal compliance policies.
• Discuss and seek explicit agreement from the company for any treatment, assessment, investigations, or expenses requiring additional financing.
• Immediately notify the company if aware of any situation that may not comply with the company’s safeguarding policy or internal compliance and governance protocols.
• Provide agreed-upon written progress reports and clinical updates on the patients to the management team.
• Notify the company immediately if a patient or family raises a concern or complaint about the care or aid provided.
• Assess and prioritise personal safety at all times.
• Any other duties commensurate with the role as directed by line management.
• Uphold the values of CNN in all actions and communication.

Company Description