[Hiring] Medical Interpreter @Jane Pauley Community Health Center, Inc.

Role Description

The Medical Interpreter assists clinic staff by facilitating cross-cultural communication for non-English Haitian Creole speaking patients of all ages. Provides language interpretation as patients interface with non-English speakers. Provide written translation services. Follow-up with patients may include phone calls and documentation of such contacts.

• Seek to understand and meet customers’ needs (patients, families, vendors, co-workers, etc.) through respectful, courteous and culturally sensitive interactions.
• Actively participates and works cooperatively in a team environment within and across departments to accomplish the goals of the organization. Willingly assist in areas other than that of primary responsibility for the good of the organization.
• Demonstrate effective, culturally sensitive communication verbally and in writing with a variety of people.
• Know, understand, and adhere to organizational policy related to the patient's rights for confidential care.
• Fluently interprets from the source language to the target language and back again.
• Mediates between parties. Provides verbatim interpretation to preserve the medical record. Conveys meaning of the message in the target language.
• Consistently seeks clarification from those involved to ensure clear and accurate interpretation; takes notes as necessary.
• Serves as cultural educator/consultant regarding Haitian Creole health care beliefs and cross-cultural issues pre or post appointment as requested.
• Documents on encounter form that language interpretation was provided. Ensures timely and accurate completion of billing forms.
• Provides translation (written communication) of written materials from Haitian Creole into English and English into Haitian Creole as needed.
• Understands ethical boundaries while serving in the role of interpreter; maintains neutrality during patient/provider interactions.
• Provides translation and administrative assistance to triage nurse.
• Calls patients to confirm appointments for specialty offices and any other appointments as requested by providers or supervisor.
• Assists providers and support staff by making/recording phone information to Haitian Creole patients.
• Assists staff to fill outpatient health care forms.
• Recognizes and responds to signs of a patient in emergent distress and directs to appropriate clinical staff and management.
• Translates patient educational materials into Haitian Creole/English.
• Adheres to all JPCHC policies and procedures.

Qualifications

• High School Diploma or equivalent required.
• Ability to read, write, and speak fluently in Haitian Creole and English required. Spoken and written fluency will be tested.
• Minimum of two (2) years' experience working in a health care environment required.
• Knowledge of medical terminology practice and procedures preferred.
• Proof of successful completion of Bridging the Gap course highly preferred.

Requirements

• Knowledge of ADP Workforce Now Human Resource systems.
• Internet Explorer Internet software.
• ADP Workforce Now Payroll systems.
• Microsoft Excel Spreadsheet software.
• Microsoft Word Processing software.

Benefits

• Purpose-driven work that directly impacts access to care across our communities.
• Robust benefits package (medical, dental, vision) designed to support you and your family.
• Generous PTO because we believe caring for others starts with caring for yourself.
• 401(k) with employer contribution to help you plan for what’s ahead.
• Life and disability coverage for peace of mind.