[Hiring] Critical Incident Specialist @Mindlance

Role Description

This role will be responsible for the development, implementation, resolution and oversight of waiver incident reporting at member level and organizational level. The primary functions will include:

• Waiver incident reporting education
• Incident reporting
• Incident investigation
• Incident processing and closure

This position ensures compliance with our CHC Agreement along with the Administrative Code and CMS regulations delegated.

Key Duties and Responsibilities

• Upon receipt of new case assignment, confirm eligibility and validate event qualifies for reporting
• Review historical events and determine if Trend Analysis is required
• Maintain internal documentation regarding investigation process status
• Collaborate and support Service Coordinators with investigation process
• Maintain open case volume and evaluate open cases for potential closure
• Closure of event may be completed when the following criteria are met:
  • Actions taken to secure the health and safety of the participant
  • Measures taken to prevent or mitigate recurrence of the critical incident, including appropriate referrals
  • Changes made to the Person-Centered Service Plan as a result of the incident
• No further action is required when the following conditions are satisfied:
  • The facts and sequence of events is outlined with sufficient detail
  • Preventative action is implemented and documented
  • The participant is not placed at any additional risk

Qualifications

• Must have at least two years of experience and knowledge of waiver
• Background in the field of Nursing, Social Work, and Case Management is preferred
• Clinical licensure is preferred but is not required; clinical experience in lieu of licensure will be considered

Requirements

• Must have at least two years of experience and knowledge of waiver
• Background in the field of Nursing, Social Work, and Case Management
• Clinical licensure preferred but not required

Benefits

• This is a very engaged and supportive team
• The work is challenging, focused on quality outcomes
• Opportunity to collaborate with various team members and across teams