[Hiring] IPOST Clinical Community Analyst @ICON plc

Role Description

As an iPOST Clinical Community Analyst, you will support investigator and site engagement across clinical trials through the management of study-specific investigator portals. You will work closely with study teams, site personnel, vendors, and internal stakeholders to enhance the study site experience throughout the trial lifecycle.

• Manage investigator portals from study start-up through study close-out and archiving.
• Partner with study teams to develop and implement site engagement and communication strategies.
• Create, maintain, and publish portal content including news posts, communications, surveys, forms, dashboards, and study resources.
• Coordinate portal launches and ongoing portal activities with study teams and external vendors.
• Support portal user management and provide business support to stakeholders.
• Lead and facilitate meetings with study teams related to portal planning, implementation, and ongoing study conduct.
• Monitor portal activity and engagement, identifying opportunities to improve the site experience.
• Investigate, track, and resolve portal-related issues, escalating when appropriate.
• Contribute to process improvements, training activities, operational documentation, and best practice development.
• Support broader site engagement initiatives and technology-related projects as required.

Qualifications

• Degree in Life Sciences, Health Sciences, or equivalent relevant experience.
• Experience working within clinical trials or clinical research.
• Experience using investigator portals or similar clinical technology platforms that support study sites and investigators.
• Strong understanding of clinical trial processes and study conduct.
• Excellent organisational and project coordination skills with the ability to manage multiple activities simultaneously.
• Strong written and verbal communication skills.
• Experience creating communications, newsletters, site-facing content, or engagement materials.
• Advanced Microsoft Office skills, including the ability to analyse and present information effectively.
• Ability to work successfully within global, cross-functional teams.

Requirements

• Experience supporting global or multi-regional clinical trials.
• Experience working directly with study teams, investigators, sites, or clinical technology vendors.
• Experience delivering training, onboarding, or user support.
• Knowledge of site engagement strategies and change management principles.
• Additional language skills would be advantageous.

Benefits

• Competitive base salary and performance related incentives.
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.
• Benefits may vary depending on role and location.