[Hiring] Healthcare Virtual Assistant @HelpSquad, LLC

Role Description

This is a remote position. HelpSquad is seeking experienced Healthcare Virtual Assistants to support U.S.-based behavioral health, mental health, psychiatry, and therapy practices. We are looking for reliable, detail-oriented professionals with hands-on healthcare experience who can help practices manage daily administrative and patient support operations.

Depending on your experience and the needs of the practice, responsibilities may include:

• Front Desk and Patient Coordination: Handle incoming calls, schedule and reschedule appointments, manage patient inquiries, coordinate intake, and conduct follow-ups.
• Insurance Verification and Prior Authorizations: Verify patient insurance eligibility and benefits, submit prior authorization requests, and follow up on pending approvals.
• Medical Billing and Claims: Submit insurance claims, monitor claim status, follow up on unpaid or denied claims, and assist with accounts receivable.
• Documentation and Records Management: Maintain accurate patient records, assist with clinical documentation, support medical scribing, and manage electronic health records.
• Patient Outreach: Contact former or prospective patients, support patient re-engagement, and assist with appointment setting and follow-up.

Qualifications

• Hands-on experience working in healthcare, behavioral health, mental health, psychiatry, or a related medical setting.
• Experience with relevant healthcare workflows, depending on the position.
• Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar platforms.
• Experience using insurance portals, phone systems, and other healthcare administrative tools is an advantage.
• Strong written and spoken English, with a warm, professional communication style for patient-facing roles.
• Excellent attention to detail, organizational skills, and the ability to follow established workflows.
• Ability to handle confidential patient information responsibly and follow privacy requirements.
• Reliable, self-motivated, and comfortable working independently in a remote environment.

Benefits

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to
• 100% remote — work from home
• U.S.-based company with structured operations
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• Strengthen your resume with verified, legitimate U.S. client experience
• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us

Company Description