[Hiring] Healthcare Skilled Intake Specialist @SMDigital

Role Description

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
• Gather accurate patient information and verify insurance coverage and eligibility
• Guide patients through the intake process with clarity, empathy, and professionalism
• Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
• Accurately document all interactions and maintain compliance with healthcare standards
• Resolve concerns promptly while maintaining a high standard of patient care

Qualifications

• 3+ years of experience in a healthcare, medical, or call center environment (Required)
• Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
• A compassionate communicator — you make people feel safe and well-taken-care-of
• Detail-oriented and accurate, especially when it comes to sensitive patient information
• Comfortable navigating multiple systems and managing high call volumes
• HIPAA-aware and committed to confidentiality and compliance
• Flexible with shifting schedules and reliable in a fully remote setup

Benefits

• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner

Home Office Requirements (Must Provide Screenshot)

• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup