[Hiring] Health Coach @Twin Health

Role Description

Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Twin Health Coach, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health.

This is a data- and AI-driven coaching model, not an independent private-practice style of coaching. Your day-to-day priorities, member outreach, and session focus are generated by the Twin platform from continuous data streams — CGM, weight, sleep, movement, and app engagement — and your role is to interpret those insights and deliver them with empathy and motivational skill.

This role is a great fit if you naturally help people take on difficult things, understand that habit change is hard, and are skilled in behavioral tools that activate people to change.

This role is not a fit if you're looking for the autonomy of independent or contract coaching. The schedule for this position is Monday - Friday, some evenings.

A Day In The Life

• Back-to-back 15- and 30-minute video coaching sessions across a high-volume, uncapped caseload
• Reviewing AI-surfaced member data (glucose trends, weight, sleep, engagement) before and during sessions to guide the conversation
• Daily AI-assisted member rounding between scheduled visits, plus progress notes and chats completed within 24 business hours
• Following SOPs for coaching structure, documentation, and escalation
• Adapting to frequent changes in tools, protocols, and schedules as Twin scales

Responsibilities

• Onboard, activate, and manage members as part of a seamless coaching experience
• Conduct 15-minute and 30-minute virtual coaching sessions via video or phone
• Motivate, coach, and provide exceptional service and support to members
• Provide general education on healthy eating principles and lifestyle strategies
• Use AI-powered tools and other resources as the primary basis for member support
• Provide feedback on member metrics including weight, continuous glucose monitoring, sleep, movement, adherence to nutrition guidance, and app engagement
• Strictly adhere to Standard Operating Procedures for member management
• Collaborate closely with coaching team colleagues and operations teams
• Participate in ongoing pilot programs and support additional programs as needed
• Act as a team player, providing coverage for weekend and holiday on-call responsibilities
• Maintain a high-volume, uncapped caseload that will fluctuate based on business needs
• Complete additional duties as assigned
• Maintain a HIPAA-compliant remote work environment

Productivity

• Thrive in a fast-paced, performance-driven environment
• Demonstrate strong time management
• Consistently meet or exceed productivity and quality benchmarks
• Work autonomously while remaining fully aligned with team goals
• Adapt quickly to evolving tools, processes, and business needs

Communication

• Clear, confident communicator across member and internal interactions
• Strong team player who collaborates effectively
• Strong interpersonal skills with the ability to deliver clear, concise communication
• Ability to balance efficiency with empathy in every interaction
• Skilled in de-escalation and handling challenging conversations
• Communicate effectively across multiple channels

Human-Centered Service & Hospitality

• Thrives in a collaborative team environment
• Passionate about member success and skilled in having difficult conversations
• Open to learning from constructive feedback
• Measurable track record of member satisfaction
• Passion for Twin's purpose to transform lives

Qualifications

• At least 2 years of experience in a metabolic health coaching role or dietitian setting
• Demonstrated comfort and enthusiasm blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction
• Proficient in navigating complex technology, including the remote member app and AI systems
• Demonstrated experience managing a high-volume, uncapped caseload
• Comfortable operating within a fixed schedule and structured coaching model
• Open mindset; flexible and adaptable to frequent process changes

Preferred

• Experience supporting cardiometabolic conditions (T2D, pre-diabetes, obesity)
• Experience thriving in a high-growth, quickly changing environment
• Prior experience maintaining a high-volume, uncapped caseload
• Experience and enthusiasm for delivering back-to-back coaching via video calls
• Strong computer skills (Google Workspace, Slack, EHR)

Compensation and Benefits

• The compensation range for this position is $70,000 annually.
• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• 401k retirement savings plan