[Hiring] Healthcare Virtual Assistant @GoFlow BPO

Role Description

We’re looking for a reliable, compassionate, and highly organised Healthcare Virtual Assistant to provide essential administrative and patient support to a healthcare practice. In this role, you’ll help ensure the smooth day-to-day running of the practice by:

• Managing patient communications
• Coordinating appointments
• Maintaining accurate documentation
• Delivering professional virtual reception support

If you have experience in healthcare administration and are passionate about helping patients while keeping operations organised and efficient, then this is for you!

Responsibilities

• Respond to patient enquiries via email, phone, and other communication channels
• Manage patient records, forms, documentation, and correspondence
• Assist with appointment scheduling, confirmations, and follow-ups
• Handle general medical administrative tasks and data capturing
• Communicate professionally and empathetically with patients
• Liaise with healthcare professionals and other relevant parties as required
• Help coordinate referrals, authorisations, reports, and other healthcare-related documentation
• Ensure patient information remains accurate, secure, and confidential
• Provide general virtual administrative and reception support

Requirements

• Previous experience in healthcare administration, medical reception, or a similar role
• Experience communicating directly with patients
• Strong written and verbal communication skills
• Excellent attention to detail
• Outstanding organisational abilities
• Comfortable handling confidential and sensitive information
• Strong computer skills
• Able to learn new systems quickly
• Professional, compassionate, patient-focused
• Capable of working independently in a remote environment
• Experience using medical practice management systems, electronic medical records (EMRs), or other healthcare-related software is an advantage

Benefits

• Opportunity to contribute to the smooth running of a healthcare practice
• Help patients receive professional, compassionate, and efficient administrative support
• Valuable experience in healthcare operations, patient communication, and medical administration
• Opportunity to develop your skills in a remote working environment

Company Description

This is a full-time remote position supporting a healthcare practice serving patients in the US. You can work remotely from your preferred location, provided you have a reliable internet connection, a suitable home-working environment, and the ability to maintain professional communication throughout your shift. Comfortable working US hours and remotely, allowing you to support the practice during its designated operating hours.

If you’re organised, patient-focused, and experienced in medical administration, apply today! Send your CV to [email protected]