[Hiring] Health Coach @Vori Health

Role Description

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. A critical part of our work involves the human element of our approach. The Health Coach plays a vital role in working with our members to empower them to take ownership of their health by finding their internal motivation, implementing problem-solving strategies, and achieving their wellness goals.

Our Health Coaches are our patients’ greatest advocates on their wellness journey by supporting them through their personalized care plan here at Vori Health. This is done through the implementation of modern behavioral change research and strategies to deliver sustainable life-changing health outcomes.

This role reports to the Health Coach Lead.

What You Will Do:

• Consistent use of Vori Health’s behavior change solutions
• Implement coaching techniques to improve patient outcomes
• Provide video consultations and messaging with patients of Vori Health to improve their wellness goals
• Design and support patient care plans through the utilization of motivational interviewing, SMART goals, coaching best practices, and behavior change techniques
• Proven aptitude for managing an ample patient caseload
• Document interactions and interventions as directed by Vori Health technology tools
• Effectively collaborate and build relationships with Vori Health’s talented, cross-functional teams
• Engage regularly in a professional and collegial way with physicians, physical therapists, advanced practice providers, dietitians, and others
• Troubleshoot unexpected issues to prioritize patient needs and avert gaps in care
• Utilize critical thinking to discern and refine the correct provider for patient needs
• Assist in the development of technology and service innovations to ensure a closed loop system of communication and coordination
• Provide feedback to colleagues regarding individual and team performance; be receptive to feedback on your performance
• Communicate and collaborate with external clinicians as appropriate
• Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, etc.
• Meet company and quality standards as defined by Vori Health
• Perform other projects and duties as assigned

Qualifications

• Board Certified Health and Wellness Coach
• Proficiency with computers, virtual care, database management, and data tracking
• Knowledge of Motivational Interviewing, establishing SMART goals with patients, awareness of behavioral stages of change
• 2+ years experience as a health coach and/or wellness educator, conducting individual health consults or group workshops
• Demonstrated competence and passion for digital care delivery or telehealth
• Outstanding written and spoken communication skills across various channels and groups
• Proven record of matching patient needs to treatment plans and implementing these plans safely and effectively
• Strong sense of empathy and a compassionate outlook
• Proficient with Microsoft Office Suite or related software
• Reliable high-speed internet connection
• Dedicated home office space - private and free from distractions and noise
• Comfortable working within a fast-paced startup environment with constant change
• Excellent time management skills with a proven ability to meet deadlines
• Strong communication, proactive, growth mindset, and collaborative working style
• Proven record of accomplishment in creating exceptional experiences with patients

Requirements

• Bi-lingual, Spanish speaking (nice-to-have)
• Experience in working toward specific outcomes in patient achievement
• Understanding behavioral interventions and approaches to behavior change
• Skilled in the use of Canva to create actionable tools, worksheets, and guides
• University degree in health science or social science discipline
• Ability to troubleshoot unexpected issues
• Willingness to go the distance to provide support to patients and fellow clinical care team
• Ability to work in multiple technology platforms simultaneously
• Ability to maintain attention to detail while also seeing the big picture
• Excellent interpersonal, organizational, and problem-solving skills
• Ability to prioritize tasks and delegate them when appropriate
• Critical thinking skills, flexibility, and the ability to design innovative solutions
• Graceful at managing expectations while pushing for continuous improvement
• Experience and comfort working closely with clinical teams
• Commitment to be a member of a learning organization, open to development and continuous feedback

Benefits

• Competitive Salary & Equity: Competitive pay based on experience and value
• Equity Options: Opportunity to share in the growth of the company
• Health & Wellness: Medical, dental, and vision coverage, wellness programs, and mental health resources
• Retirement Plans: 401(k) plan and Roth options
• Paid Time Off (PTO): Generous paid time off, including vacation days, holidays, and sick leave
• Fully Remote Work: Flexible, fully remote work environment
• Professional Development: Access to training, workshops, and Professional Development stipend
• Parental Leave: Paid parental leave for important life moments
• Employee Assistance Program (EAP): Confidential counseling and support

Company Description

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.