[Hiring] Specialist, Clinical Services Support @Navitus Health Solutions

Role Description

Due to growth, we are adding a Specialist, Clinical Services Support to our team. The Specialist, Clinical Services Support is a pharmacy technician that provides non-clinical technical, administrative, and workflow support to pharmacists and clinical services teams. This position supports:

• Documentation
• Data entry
• Task and queue management
• Prescription-related processing activities
• Care coordination activities

This role also supports service recovery activities by coordinating cross-functional, non-clinical resolution of escalated issues from intake through completion, while escalating clinical or pharmacist-only activities as appropriate.

Responsibilities

• Maintain assigned work queues, tasks, and documentation activities to support timely completion of clinical services workflows.
• Process prescription-related updates, data entry, and non-clinical follow-up activities within the scope of technician practice and established procedures.
• Support medication transition workflows by coordinating standardized operational steps, documentation, outreach, and follow-up activities.
• Coordinate non-clinical communication with patients, providers, internal teams, and other stakeholders to obtain or relay information needed to advance care workflows.
• Support resolution of non-clinical prescription, benefit, documentation, and workflow hand-off items to promote continuity of service.
• Serve as part of a service recovery team by coordinating timely, end-to-end follow-up on escalated non-clinical issues across internal workstreams, supporting resolution and ensuring appropriate hand-offs through completion.
• Review and update assigned system alerts, assessments, and program-related records in accordance with department standards.
• Document activities accurately in applicable systems to support visibility, compliance, and continuity across clinical programs.
• Identify items requiring pharmacist review and escalate clinical, regulatory, or judgment-based decisions according to established workflows.
• Contribute to workflow standardization, process consistency, and operational efficiency within clinical services programs.
• Maintain working knowledge and perform core specialty pharmacy technician functions across operational areas, including intake, billing, prior authorization support, medication access, fulfillment, and related workflows.
• Serve as a cross-functional resource by applying advanced operational knowledge to resolve complex workflow issues and support activities.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Certified Pharmacy Technician (CPhT or ExCPT) required.
• 3+ years of experience performing pharmacy technician, specialty pharmacy, clinical support, care coordination, administrative healthcare, or related operational support activities required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

Pay Range

USD $21.05 - USD $25.06 /Hr.