[Hiring] Disease Management Solutions Clinical Support Specialist @Philips

Role Description

Help healthcare providers maximize the value of Philips Disease Management Solutions by delivering expert clinical training, product education, and implementation support across a highly customer-facing field role.

• Deliver hands-on and remote clinical training for Philips Disease Management Solutions products, focusing on DynaCAD and UroNav, ensuring customer competency and successful adoption.
• Serve as a trusted clinical consultant to physicians and technologists, providing education, workflow guidance, and application support that improves customer productivity and outcomes.
• Partner closely with Sales, Marketing, Service, Customer Support, Quality, Research & Development, and Manufacturing teams to support customer success, product implementations, and new product introductions.
• Demonstrate product expertise, responsible for product assembly and installation for the UroNAV product, troubleshoot software and workflow issues, and help customers optimize their use of advanced imaging and post-processing solutions.
• Travel extensively (approximately 90%) to customer sites throughout the U.S., working from a home-based office and supporting changing customer locations as business needs require.

Qualifications

• 5+ years of clinical experience as an MRI Technologist and/or Ultrasound Technologist, with strong knowledge of imaging workflows and patient care environments.
• Skills include troubleshooting software, computer, networking, and basic Digital Imaging and Communications in Medicine (DICOM) issues, along with strong teaching, presentation, and customer-facing communication skills.
• Bachelor’s degree, Associate’s degree, or equivalent education in Radiology, with an active ARRT credential with advanced MRI or an active ARDMS certification preferred. Equivalent hands-on experience may be considered for candidates with significant experience using UroNAV, DCAD, or similar advanced imaging technologies.
• Able to work independently in a fast-paced environment, manage multiple priorities, exercise sound judgment, and build strong relationships across customer and internal teams.
• Comfortable with extensive travel, including overnight stays, and located within commutable distance of a major (non-regional) airport.
• Preferred: 10+ years of MRI or Ultrasound clinical experience; experience with image generation and data analysis tools; and advanced knowledge of clinical applications, post-processing products, and imaging system troubleshooting.

Requirements

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Benefits

• Eligible to participate in Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.