[Hiring] Government Programs Care Manager Support Specialist II @Health Care Service Corporation

Role Description

This position is responsible for contacting members and community partners to support healthcare initiatives and activities including:

• Educational and quality campaigns
• Assistance in scheduling care manager and member appointments
• Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations
• Responding to inquiries from members
• Supporting clinicians in the physical and behavioral health care management department with their provider and member activities
• Supporting relationships with community partners
• Working with community-based organizations
• Contributing to the design of community health outreach programs
• Field-based work commensurate with initiatives, health campaigns, and departmental function
• Managing low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries

Qualifications

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
• Knowledge of medical terminology
• Experience coordinating member related needs, providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel
• Coaching skills, including motivational interviewing, to educate members on medical and BH issues

Requirements

• Community Engagement
• Supporting Populations with health-related social needs
• Field-based care in the Rockford, Springfield & Southern Illinois area
• Sponsorship is not available

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives