[Hiring] ERP Support Specialist @AFC Industries

Role Description

As an ERP Support Specialist, you will provide day-to-day technical and functional support for the company’s ERP environment, with an initial focus on Epicor Prophet 21 and a future transition toward Oracle NetSuite. You will collaborate with business users, IT staff, and external vendors to understand requirements, troubleshoot issues, improve business processes, and develop reporting solutions.

Job Responsibilities

• Provide day-to-day functional and technical support for Epicor Prophet 21, with the opportunity to support Oracle NetSuite as the company’s ERP strategy evolves.
• Partner with business users to understand requirements and determine whether needs can be addressed through existing ERP functionality, configuration changes, or new reporting solutions.
• Troubleshoot ERP-related issues and coordinate with internal IT staff and external vendors as needed.
• Prepare, analyze, and distribute recurring and ad hoc reports to key stakeholders.
• Develop and maintain custom Prophet 21 reports, event triggers, forms, labels, and data streams.
• Support label development and printing solutions within Prophet 21 and BarTender.
• Maintain existing data connections to ERP tables and views, using basic SQL queries and joins when needed to support reporting and analysis.
• Assist departments with data and reporting requirements involving vendors, customers, and internal users.
• Support ERP-related projects, including system conversions, enhancements, testing, training, and ongoing system support.
• Identify opportunities to improve business processes and increase automation.
• Assist the IT team with data warehouse, reporting, and system integration initiatives.
• Educate users on ERP functionality, processes, and best practices.
• Create and maintain system documentation, report specifications, and user instructions.

Qualifications

• Working knowledge of Microsoft SQL Server and SQL Server Management Studio, including basic queries, joins, reporting support, and issue troubleshooting.
• Experience with Epicor Prophet 21 development and configuration tools, including DynaChange Menu Designer, Screen Designer, and Tab Designer.
• Familiarity with reporting and labeling tools such as BarTender, Visual CUT, Crystal Reports Designer, Crystal Reports Server, and SAP BusinessObjects Central Management Console.
• Experience with Oracle NetSuite is beneficial but not required. A willingness to learn and support NetSuite as the company’s ERP environment evolves is expected.

Education/Credentials

• Bachelor's degree in computer science, information systems, or related field.
• At least 5 years of experience in Epicor Profit 21 analysis, configuration, and report development.