[Hiring] Field Service Engineer @nGenium

Role Description

Support the installation, maintenance, and troubleshooting of advanced CT systems across California and the West Coast. Responsibilities include:

• Provide technical support and lead root cause investigations.
• Manage installation projects and work closely with global engineering teams to resolve complex technical issues.
• Deliver field training and support preventive maintenance.
• Maintain accurate CRM documentation and ensure an outstanding customer experience.
• Travel is expected to be approximately 25 to 40%, with occasional nationwide and international travel for training and installation support.

Qualifications

• Associate's or Bachelor's degree in Engineering or equivalent technical experience.
• 4 to 5 years of field service or technical support experience in medical imaging or a related customer-facing role.
• Strong experience servicing CT scanners preferred; experience with MRI, vascular, or other complex imaging modalities will also be considered.
• Proven troubleshooting, installation, and technical support expertise.
• Willingness to travel throughout the region and internationally as required.

Requirements

• Excellent communication and customer relationship skills.
• Strong analytical and problem-solving abilities.
• Self-motivated with the ability to work independently and as part of a global team.
• Committed to delivering exceptional service and continuous technical development.

Benefits

• Salary: $120,000 to $130,000 plus benefits.

Company Description

Join an innovative medical imaging organization developing advanced CT technology for healthcare providers across the United States. This organization is committed to delivering high-quality diagnostic solutions while providing exceptional technical support and customer service through a collaborative global team.