[Hiring] Enhanced Care Management Lead Care Coordinator @Pacific Health Group

Role Description

This position is an individual contributor, not a People Manager. As a Lead Care Coordinator, you won’t just create care plans—you’ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way.

Why This Role Matters - Holistic Impact and Compassionate Care:

• You won’t just coordinate clinical visits; you’ll respond to real-life challenges such as housing, food insecurity, and mental health.
• By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system for members.

Qualifications

• 3–5 years in case management, social services, or healthcare (preferred)
• Experience with Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
• Working experience of healthcare systems and community resources is a plus
• Excellent communication, organization, and time management skills
• Proficiency with documentation systems and technology
• Ability to effectively communicate both written and verbally

Requirements

• Valid California Driver’s License and active auto insurance meeting CA requirements
• Successful completion of background check (including MVR)
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company-issued laptop is received
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+ mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Benefits

• Compensation: $29.00 – $32.00/hour (based on experience)
• Monthly stipend + mileage reimbursement
• PTO + paid sick time
• 11 paid holidays (including birthday + floating holiday)
• 4 paid volunteer hours per month
• 90% employer-paid employee-only medical benefits
• FSA
• Short-term & long-term disability, AD&D
• Employee Assistance Program (EAP)
• 401(k) with company match
• Quarterly in-person team events