[Hiring] RN Care Coordinator @The Cigna Group

Role Description

The RN - Care Coordinator at Evernorth Workplace Care in Cleveland, OH plays a crucial role in delivering proactive, personalized, and holistic patient care. This position involves:

• Identifying and referring appropriate customers to eligible programs within CIGNA Healthcare (CHC) and client-specific health and wellness programs.
• Supporting care coordination for high-risk targeted populations in an efficient and cost-effective manner.
• Acting as a central conduit between employers, providers (PCP, Onsite Health Clinic), and Evernorth programs.
• Ensuring thorough review of patient-level actionable data for customer outreach and engagement.
• Maintaining timely, compliant documentation to drive outreach and positive clinical outcomes.
• Communicating clearly with matrix partners and referring to internal and external programs.
• Identifying cases for complex case management and following referral processes.
• Working effectively with Evernorth's internal team for care coordination and data analysis.
• Building relationships with local network providers and referring to the onsite health center.
• Identifying gaps in care and collaborating with providers to close them.
• Establishing positive relationships with customers, employers, and Evernorth partners to improve outcomes.
• Coordinating with health management partners for engagement and promotion opportunities.
• Directing customers with non-clinical questions to appropriate resources.

Qualifications

• RN with current unrestricted state licensure in Ohio.
• Multistate licensure is preferred.
• Three or more years of clinical practice experience.
• Case Management experience is preferred.
• High energy level with excellent oral and written communication skills.
• Excellent computer skills (e.g., Word and Excel).
• Strong interpersonal skills and ability to work in a team environment.
• Commitment to ongoing education preferred.
• Comfortable communicating with multiple clinical partners.
• Experience working with high-risk patients preferred.
• Experience in project development and working in a matrix environment preferred.
• Self-directed with the ability to succeed in an independent role.
• Current BLS/CPR/AED Certification.
• Passion for assisting members with health improvement.
• Strong problem-solving skills.

Requirements

• CHES or NBHWC certification is a bonus.
• Health Coaching experience including chronic disease management is a plus.
• Dynamic presentation skills are required.
• Positive role model in demonstrating healthy behaviors.

Benefits

• Annual salary of $77,500 - $129,100 USD, depending on experience and location.
• Eligibility to participate in an annual bonus plan.
• Comprehensive health-related benefits starting on day one, including medical, vision, and dental.
• Well-being and behavioral health programs.
• 401(k) plan.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.