[Hiring] Connection Center Virtual RN @CommonSpirit Health

Role Description

As a Triage RN, you will rapidly assess and prioritize patients' healthcare needs, directing them to the appropriate level of care.

• Conduct patient interviews and evaluate symptoms.
• Perform initial assessments and apply critical thinking to determine urgency and disposition.
• Provide advice, educate, and coordinate care.
• Demonstrate exceptional critical thinking and rapid assessment abilities.
• Manage priorities effectively under pressure to ensure timely and appropriate patient attention.
• Responsible for triaging incoming calls from patients, assessing needs, and giving appropriate clinical dispositions based on established protocols.
• Facilitate access to primary care providers, specialists, healthcare facilities, and community resources.
• Provide education to patients regarding immediate care advice, chronic disease management, and preventative healthcare maintenance.
• Adapt communication style to patients representing diverse personal, professional, cultural, and socio-economic backgrounds.
• Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry.
• Utilize decision support tools and electronic health record (EMR) to document all information.

Qualifications

• Graduation from an accredited school of nursing.
• Three years clinical RN experience in an acute care or ambulatory setting, upon hire.
• Registered Nurse: WA DOH license.

Requirements

• Bachelors of Nursing, upon hire.
• Previous telephone triage/call center RN experience (preferred).