[Hiring] Connection Center Virtual RN @Baylor St. Luke's Medical Group

Role Description

The Connection Center Virtual Registered Nurse (RN) is a vital member of the patient care team, responsible for delivering high-quality, patient-centered nursing care remotely through telephonic and video interactions. This role encompasses the full scope of the nursing process, including:

• Comprehensive virtual assessment
• Nursing diagnosis
• Symptom/problem identification
• Outcomes identification
• Planning
• Implementation of care
• Evaluation

The Virtual RN leverages advanced clinical judgment and evidence-based protocols to provide health education, nursing advice, and facilitate timely access to healthcare services across diverse patient populations and geographical locations. Key responsibilities include:

• Conduct comprehensive virtual nursing assessments through telephonic and secure video interactions.
• Apply the nursing process to analyze subjective and objective data.
• Collaborate with patients, caregivers, and the healthcare team to identify measurable goals.
• Implement care plans by providing evidence-based nursing advice and health education.
• Instruct patients on the correct use of self-monitoring devices and at-home treatments.
• Provide comprehensive medication management guidance.
• Perform inbound and outbound communications with patients and healthcare entities.
• Communicate lab and diagnostic test results to patients.
• Evaluate patient response to interventions and advice.
• Maintain accurate, comprehensive, and timely documentation of all patient encounters.
• Utilize electronic decision support tools and virtual communication platforms.
• Facilitate patient access to primary care providers and community resources.
• Act as a patient and consumer advocate.
• Collaborate effectively with an interdisciplinary healthcare team.
• Mentor and provide leadership to support staff.
• Comply with all applicable laws and regulations.
• Participate actively in quality improvement outcomes measurement processes.
• Meet minimum established quality and productivity standards.
• Maintain patient confidentiality and uphold ethical standards.
• Adapt communication style to diverse patient backgrounds.

Qualifications

• Satisfactory completion of a formal Registered Nurse program (e.g., Associate Degree in Nursing (ADN) or diploma from an accredited school of nursing) upon hire.
• Minimum of three (3) years of clinical RN experience in an acute care or ambulatory care setting required.
• Bachelor of Science in Nursing (BSN) upon hire preferred.
• Previous triage experience (Urgent Care, Emergency Department nursing accepted) preferred.