[Hiring] Clinician Field Mentor @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Clinician Player Coach is an exciting opportunity for seasoned clinicians to grow into an expanded role, serving as a mentor and champion for Signify Health clinicians, as well as continuing meaningful work connecting with health plan members.

The Clinician Player Coach completes In Home Evaluations (IHEs) and other associated visits for up to 80% of their week, and 20% of their time serves as a peer mentor to other clinicians. The ideal candidate will have demonstrated high quality, efficient care with high member satisfaction scores to be considered for this role. This role is responsible for providing dedicated guidance to new hire clinicians during their first 90 days and offering 1:1 support to active clinicians. This role is the first line of support for non-urgent clinical inquiries, and if needed, escalates clinical and/or operational issues to Clinical Leaders and Operations Managers respectively. This role will also serve as an early adopter for new diagnostic and preventive services as well as clinical workflow changes.

This role will report to our Operations Manager with a dotted line to the Clinical Success team.

Qualifications

• Ability to effectively inspire, motivate, and mentor peers
• Understanding of how to manage inquiries and escalate performance issues to leadership
• Experience with completing IHEs successfully, as defined by Signify Health operational, clinical, and member experience KPIs
• Experience mentoring teams and providing 1:1 professional and personal support
• Experience with Signify IHE tools and processes
• Experience developing and presenting group presentations
• Required: Clinical background and State Licensure (e.g., MD/DO, NP/PA)
• Preferred: Multi-state licensure
• Preferred: 5-7 years of clinical experience, with a strong background in primary care, chronic disease management, or related field
• Required: Minimum 6 months - 1+ year(s) of experience as a high-performing Signify Health Clinician
• Required: Ability to sit, stand, bend, reach, push, pull and lift up to 20 pounds of supplies (including, but not limited to, iPad, medical supplies and scale)

Requirements

• Complete In-home Visits
• Perform IHEs, Focused Visits as well as Video Visits, exemplifying the highest standards of Signify Health key performance indicators and metrics (includes operational, clinical, and member experience KPIs)
• Primary coverage areas include but are not limited to California
• Test new Diagnostic & Preventive Services (DPS) and clinical workflow changes and provide feedback
• Provide 40 hours of availability weekly, consistently providing 128+ capacity units per month, and reserving one assigned day/week for coaching and mentorship activities (may include ridealong and job shadow visits during field days as well)
• Execute a strong visit completion rate, consistently pacing 88+ completed visits per month
• Provide dedicated guidance in the first 90 days to new hire clinicians to help them acclimate to Signify Health and navigate available resources
• Facilitate virtual and in-person shadowing opportunities for new clinicians to observe and learn
• Provide best practice tips to new clinicians on clinical workflows, DPS, etc.
• Offer Group Support to active clinicians on new features/DPS/updates of a clinical nature as well as areas of opportunity if noted in prospective monitoring of a clinical nature through webinars and/or office hours
• Offer real-time support to in-field clinicians, using a variety of company-identified outlets to facilitate prompt outreach
• Serves as first line of response for clinical inquiries before escalating to Clinical Leader (CL)
• Meets regularly with Clinical Leaders (CL/CNL) for support and training
• Consistently engage with regular manager, team and clinical meetings. May attend special events, as needed
• Available to provide mentoring and coaching support including rotating evenings and weekends, as assigned
• Maintains training, affiliation, and compliance with Video Visit requirements, regular training required
• Maintains training and complete all diagnostic and preventive service (DPS) products as directed (regular training required)
• Maintains all required supplies and associated diagnostic equipment related to DPS offerings
• Be flexible to travel in-region and locally, as dictated by business needs
• Accommodate field observations and/or “ridealong” experiences, as requested (both during in-field days and dedicated support days, as needed)
• Additional duties and responsibilities, as required

Benefits

• The security of a base salary plus incentive structure (based on the number of in-home visits completed)
• Malpractice insurance coverage (during Signify Health-related activities)
• Supplies and other perks
• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility