[Hiring] Clinician Experience Specialist @SCP Health

Role Description

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness.

• Onboarding & Clinician Support
  • Initiate contact with anesthesia clinicians post-contract to outline onboarding steps, site-specific orientation requirements, and OR readiness expectations.
  • Guide clinicians through access to SCP systems (e.g., Okta, mySCP Connect, Workday) and anesthesia-relevant hospital systems where applicable.
  • Track onboarding progress, ensuring timely completion of credentialing, enrollment, and any anesthesia-specific privileging requirements (e.g., subspecialty case logs, hospital department sign-offs).
  • Respond to clinician questions or route escalations to functional experts as needed.
  • Maintain accurate clinician data — including subspecialty competencies, supervision eligibility, and case-mix qualifications — in Salesforce and other internal systems.
• Scheduling & Workforce Coordination
  • Collect clinician availability, preferences, subspecialty competencies, and shift commitments across MD/DO Anesthesiologists, CRNAs, and AAs.
  • Build and maintain monthly anesthesia schedules in Qgenda, ensuring complete coverage of OR blocks, call coverage, late rooms, and post-call relief while minimizing premium spend.
  • Align schedules with the site’s anesthesia care team model — including appropriate Anesthesiologist-to-CRNA/AA supervision ratios and applicable state and payer rules.
  • Coordinate site-specific case mix coverage (e.g., OB, cardiac, peds, regional, chronic pain) to ensure the right clinicians are scheduled for the right cases.
  • Manage shift confirmations, cancellations, swaps, late room run-overs, and APAY/Holiday Pay entries within Qgenda.
  • Partner with Medical Directors, Lead CRNAs, and hospital OR/perioperative leadership to resolve open shifts, manage post-call rest, and negotiate coverage for add-on cases and call gaps.
  • Ensure First Schedule Dates (FSD) and clinician details are accurately recorded in Salesforce (SFDC).
  • Collaborate with Recruiting and Credentialing to align schedule readiness with start dates and any subspecialty privileging timelines.
• Payroll & Expense Support
  • Verify payroll hours from Qgenda — including call stipends, late room pay, post-call adjustments, and any subspecialty differentials — reconcile discrepancies, and coordinate submissions to Payroll.
  • Assist clinicians with pay and reimbursement questions, escalating complex cases (e.g., stipend calculation disputes, multi-site allocations) appropriately.
  • Track and ensure completion of clinician expense reimbursements before payroll close.
• Clinician Relationship Management
  • Serve as the primary point of contact for assigned anesthesia clinicians, ensuring consistent communication and timely issue resolution.
  • Develop trusted relationships that promote engagement, retention, and a strong care team culture.
  • Communicate key updates, policy changes, site-specific needs, and OR schedule shifts proactively.
• Offboarding & Data Accuracy
  • Guide clinicians through offboarding steps, ensuring all documentation, final pay items, and call/stipend reconciliations are completed.
  • Maintain current clinician contact information and update system records as required.
  • Support reporting and analytics to track clinician satisfaction, schedule quality, and operational metrics specific to anesthesia (e.g., open shift rate, premium spend, post-call compliance).
• Process & Quality Improvement
  • Identify opportunities to improve workflows, scheduling logic, and clinician experience within the anesthesia service line.
  • Participate in ongoing training and calibration to maintain consistency across CET and stay current on anesthesia staffing practices.
  • Support initiatives aimed at standardization, automation, and cross-functional alignment with hospital perioperative partners.

Qualifications

• Working knowledge of the anesthesia care team model and supervision ratio concepts; ability to learn site- and state-specific variations.
• Familiarity with OR block scheduling, call coverage models, post-call rest expectations, and late room dynamics.
• Excellent verbal and written communication, organizational, and follow-up skills.
• Able to use persistence, tenacity, and influence to negotiate and engage with clinicians and perioperative leaders.
• Able to work collaboratively and effectively in a team environment.
• Comfort operating in high-tempo, time-sensitive environments where schedule changes are frequent and consequential.

Requirements

• High school diploma or GED required; associate or bachelor’s degree in business, healthcare, or related field preferred.
• 3+ years of experience in customer service, clinician support, or scheduling within healthcare operations.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in fast-paced, high-volume environments with strong attention to detail.
• Two or more years’ experience in customer service position.
• Previous healthcare experience scheduling high-volume of staff or clinicians, a plus.
• Experience working in a professional or medical based office environment, a plus.
• Anesthesia scheduling experience.

Benefits

• Comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, dental, and vision insurance.
• 401(k) plan with a company match.
• Paid time off and holidays.
• Professional development support.
• Employee wellness resources.

Company Description

SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.