[Hiring] Senior BPN Member Experience Advisor @Banner Health

Role Description

As a Senior BPN Member Experience Advisor, you will serve as a key liaison between Banner Plans & Networks and provider practices, leading monthly standing meetings to review performance metrics, identify opportunities for improvement, and develop action plans that enhance the member experience. This role partners closely with practices to implement improvement initiatives, monitor outcomes, and support member engagement strategies.

• Analyze practice and member data, identify trends, and present findings and recommendations to provider groups, office staff, and other stakeholders through virtual meetings and educational sessions.
• Success in this position requires strong analytical, presentation, relationship-building, and consultative skills to drive operational excellence and positive member outcomes.

This is a remote opportunity, your shift would be Monday-Friday 8:00am-5:00pm. CANDIDATES MUST RESIDE IN THE STATE OF COLORADO TO BE CONSIDERED FOR THIS POSITION. AN IDEAL CANDIDATE WILL RESIDE IN NORTHERN COLORADO.

Qualifications

• Strong knowledge of healthcare operations customer service principles and practices as normally obtained through the completion of a Bachelor’s Degree in business, healthcare, or related field.
• Must have a strong working knowledge of process improvement, customer service, driving a culture, change management and project development as normally demonstrated through five years’ relevant experience.
• Proven track record of partnering with various stakeholders to achieve desired customer experience outcomes.
• Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals.
• Knowledge of process improvement principles and practices.
• Must have a working knowledge of personal software packages.
• Must have the ability to organize, prioritize and multi-task workload in a fast-paced environment.
• Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces.
• Knowledge of conflict resolution strategies and techniques.
• Skilled in maintaining composure and professional demeanor in difficult and stressful situations.
• Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail; coaching non-direct report employees.

Requirements

• Experience operationalizing customer service initiatives in a retail setting.
• Additional related education and/or experience preferred.

Benefits

• Estimated Pay Range: $29.69 - $49.49 / hour.
• Banner Health is committed to pay equity and transparency.
• Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location.

Company Description

Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.